Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Payton Peterson

Schaumburg,IL

Summary

Personable and organized with positive attitude and excellent communication skills. Handles administrative tasks and customer interactions efficiently, with proficiency in scheduling and software management. Aims to enhance guest satisfaction and streamline front desk operations.

Experienced with multitasking in high-pressure environments, ensuring efficient check-ins and guest satisfaction. Utilizes communication and organizational skills to manage reservations and address guest inquiries effectively. Track record of maintaining professional demeanor and enhancing overall guest experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Attendant

Valparaiso University Campus Recreation
08.2024 - Current
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.

Head Hostess

Southern Cafe
06.2023 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Education

Bachelor of Science - Health Sciences

Valparaiso University
Valparaiso, IN
05-2026

Skills

  • Strong multitasking
  • Problem-solving skills
  • Microsoft Excel knowledge
  • Efficient organization
  • Welcoming guests
  • Time Management
  • Empathy and patience
  • Customer service expertise

Certification

  • Certified Nursing Assistant (CNA)
  • Illinois Driver's License
  • CPR/AED Certification
  • ServSafe Food Handler's Certification

Interests

  • Personal Development and Self-Improvement
  • Running
  • I like trying new recipes and food trends
  • Passionate about balancing physical health with mental and emotional wellness
  • Music

Timeline

Front Desk Attendant

Valparaiso University Campus Recreation
08.2024 - Current

Head Hostess

Southern Cafe
06.2023 - Current

Bachelor of Science - Health Sciences

Valparaiso University
Payton Peterson