Payton Rowley

March 2026 - Current
Enterprise Rent-A-Car - Owings Mills, MarylandManagement Assisstant
Supported daily operations by managing customer inquiries and processing reservations, enhancing service efficiency.Answered phone calls from vendors regarding orders or other inquiries.Scheduled appointments for vehicle pick-up and drop-off to streamline processes.Provided product knowledge to enhance customer experience and satisfaction.Guided customers in product selection, addressing inquiries and providing tailored advice to improve satisfaction.Led new hire training and onboarding, educating employees on company policies and procedures for seamless integration.

• Assisted customers with vehicle selection and rental agreements.
• Coordinated vehicle maintenance and service schedules with vendors.
• Enhanced leadership abilities through training and hands-on task completion.
• Advised customers on the latest product features and benefits.
• Assisted customers in selecting appropriate products or services for their needs.
• Participated in training sessions to enhance operational knowledge and skills.

• Coordinated logistics for events, ensuring smooth operations and timely setup.
• Assisted in vendor management, maintaining communication and scheduling meetings.
• Supported event registration processes, managing participant inquiries and confirmations.
• Engaged with attendees to promote brand awareness and enhance event experiences.
• Provided on-site support during events, addressing attendee needs and inquiries promptly.