Payton Thomas
Wahiawa
Summary
Reliable and attentive professional with experience in customer service and team collaboration. Skilled in training new staff and managing inventory, ensuring a seamless customer experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Smoothie Barista
Hiblend
Honolulu, HI
09.2023 - 04.2024
- Prepared and blended smoothies according to customer specifications, ensuring high quality and consistency.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Trained new staff on smoothie preparation techniques and customer service protocols for seamless integration into the team.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
Cashier
Papaya's Natural Foods
Kapaa, HI
09.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in stocking shelves and organizing product displays to enhance visibility.
- Adapted quickly to changing priorities during peak business hours, maintaining service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Barista
Sunrise Coffee
Princeville, HI
04.2022 - 08.2022
- Prepared high-quality espresso beverages, ensuring consistency in taste and presentation.
- Provided exceptional customer service, building rapport with regular patrons and addressing inquiries promptly.
- Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and functionality.
- Assisted in training new baristas on beverage preparation techniques and customer interaction protocols.
- Participated in team meetings to discuss menu updates and promotional strategies for customer engagement.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Starbucks
Kapaa, HI
05.2021 - 08.2021
- Managed inventory levels of coffee beans and supplies, facilitating timely restocking to meet demand.
- Implemented efficient workflow processes during peak hours, enhancing overall service speed and accuracy.
- Contributed to daily cash handling procedures, ensuring accurate transactions and secure cash management.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI05-2027
Skills
- Efficient multitasking
- Reliability and punctuality
- Cleanliness and sanitation
- Customer engagement
- Teamwork and collaboration
- Positive attitude
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Smoothie Barista
Hiblend
09.2023 - 04.2024
Cashier
Papaya's Natural Foods
09.2022 - 03.2023
Barista
Sunrise Coffee
04.2022 - 08.2022
Barista
Starbucks
05.2021 - 08.2021
Bachelor of Arts - Psychology
University of Hawaii At Manoa