PAYTON WESTBROOK
North Little Rock,AR
Summary
Results-driven IT Leader experienced in network and system administration, management of IT infrastructure, project management and enhancement of security protocols. Improved customer satisfaction through effective problem resolution and productivity analysis. Focused on leveraging technical skills and leadership experience to drive operational efficiency.
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Project Management
United States Air Force
Little Rock, Arkansas
10.2024 - Current
- Turned around 5-month overdue, $2M USAF data center asset protection project, bringing it from 3 weeks behind schedule to completion.
- Directed project schedules, milestones, and deliverables for Air Force mission teams, ensuring alignment with strategic objectives.
- Coordinated project requirements with Air Force stakeholders and partners, ensuring alignment and facilitating successful outcomes.
- Managed risks, issues, and action logs for United States Air Force programs, contributing to project stability and success.
- Oversaw a critical software license upgrade, leading a team of 4 to efficiently update 27 servers and 8 virtual machines with minimal downtime.
Vulnerability Management NCOIC
United States Air Force
Little Rock
10.2024 - Current
- Non-Commissioned Officer In Charge of 19th Airlift Wing Cyber Mission Assurance team. Leading a team of 13 IT professionals and improving ticket resolution time by 25% through targeted training and the implementation of ITIL best practices.
- Managed user accounts, permissions, and access rights within Active Directory for over 8,000 members, enhancing security and accessibility.
- Managed user accounts, permissions, and access rights within Active Directory for over 8,000 members, enhancing security and accessibility.
- Administered and maintained network infrastructure, including servers, switches, and routers, ensuring optimal performance and 99% uptime.
- Administered and maintained network infrastructure, including servers, switches, and routers, ensuring optimal performance and 99% uptime.
- Configured and managed Azure Virtual Machines and IaaS resources, supporting scalable and reliable cloud operations.
- Automated 6+ routine administrative tasks using PowerShell, saving the IT team approximately 20 hours of manual work per week.
- Ensured compliance with ITIL best practices and IEEE standards.
Military Service
United States Air Force
Little Rock, Arkansas
12.2018 - Current
- As the NCOIC, I oversaw daily operations for USAF data center with assets valued at over $24M, maintaining 100% accountability and readiness of critical resources.
- Led and managed teams in high-pressure environments, fostering resilience and effective collaboration.
- Dedicated 8 years to active duty, fostering strong leadership, discipline, and decision-making skills.
- Received extensive training in technical and operational procedures.
Education
Bachelor's of Business Administration - IT Management
American Military University
Charleston, WV 01.2023 - 06.2026
Skills
- Project management
- Risk management
- Stakeholder engagement
- Network Management
- Network & System administration
- Server Administration
- Active Directory
- Server Patching
- Vulnerability Management
- Network monitoring
- PowerShell
- CompTIA Security
- ITIL
- Resource allocation
- IP Addressing
- VoIP
Certification
CompTIA Security+ ce, 09/26/24, 09/26/27, COMP001022627128
Timeline
Project Management
United States Air Force
10.2024 - Current
Vulnerability Management NCOIC
United States Air Force
10.2024 - Current
Bachelor's of Business Administration - IT Management
American Military University
01.2023 - 06.2026
Military Service
United States Air Force
12.2018 - Current