Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pazong Lee

Minneapolis

Summary

I am experienced in customer service of 4+ years. I am proficient in training new team member, inspecting inventories, online marketing, cash handling and improving customer experiences. Offers proven history of maximizing team productivity to meet targets. Strong communication skills and proficiency in English and Hmong. Committed to creating a positive work environment and go for high customer satisfaction !

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

Looj Kham Deli
Saint Paul
11.2020 - Current
  • Training staff members
  • Ensuring staff members take orders correctly
  • Inspect incoming inventory orders
  • Proficient in cash handling and processing payments through POS system

Medical Assembler

Boston Scientific
Arden Hills
01.2024 - 07.2024
  • Handling miniature equipment
  • Operating microscope and other machines
  • Inspecting all product before sending off to new station
  • Managed two different station at the same time
  • Inspected incoming parts for defects prior to use in production process.

Assistant Manager

Royal Dragon
Maplewood
09.2022 - 11.2023
  • Monitor inventories
  • Supervising the kitchen and the service staff
  • Assisting customer service when needed
  • Help manage with online marketing
  • Opened and closure of restaurant each day

Team Member

Panda Express
Minneapolis
02.2022 - 06.2022
  • Monitored expiration dates on food items for freshness assurance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Answered phone calls regarding inquiries about products or services.
  • Greeted customers upon entering the store with friendly demeanor.
  • Identified opportunities for process improvements within the department.

Crew Member

White Castle
Columbia Heights
08.2020 - 11.2020
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Prepared food items according to company standards for quality and presentation.

Education

High School Diploma -

Hopkins High School
09.2020 - 01.2023

Skills

  • Strong organizational and time-management skills
  • Great Customer Service
  • Quick Learner
  • Cash handling
  • POS system operation
  • Quality inspection
  • Inventory management
  • Attention to detail
  • Problem-solving
  • Sales expertise
  • Documentation and reporting
  • Critical Thinking
  • Teamwork
  • Leadership
  • Patient
  • POS System
  • Multitask
  • Team Leader
  • Assistant Manager
  • Medical Assembler

References

  • Ling Chang, Food Safety Manager, Looj Kham Deli, ling_chang@live.com, 651-615-1569

Timeline

Medical Assembler

Boston Scientific
01.2024 - 07.2024

Assistant Manager

Royal Dragon
09.2022 - 11.2023

Team Member

Panda Express
02.2022 - 06.2022

Team Leader

Looj Kham Deli
11.2020 - Current

High School Diploma -

Hopkins High School
09.2020 - 01.2023

Crew Member

White Castle
08.2020 - 11.2020
Pazong Lee