Jules Perkins III
IT
Stephens City,VA
Summary
Business Analyst, Quality Assurance Engineer, and Project Manager at Amadeus IT Group with a record of supporting company goals through customer training, software testing, and process management. Performed detailed analysis of customer needs and applied automation to enhancing product reliability through the application of available automation and cross-functional team collaboration. Optimized processes and proposed optimizations to increase client satisfaction.
Overview
20
20
years of professional experience
Work History
Quality Assurance Engineer
Amadeus IT Group
11.2015 - Current
- Increased product reliability by performing thorough regression testing on each release cycle.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Produced and maintained technical documentation for project reference.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Drove corrective actions to accomplish project closure and recurrence control.
- Fixed identified issues to increase productivity and boost workflows.
- Met tight deadlines to satisfy client demands and project timelines.
- Optimized test cases to maximize success of manual software testing.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
- Participated in available trainings to improve software knowledge.
- Collaborated closely with development teams to improve software functionality and stability.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Minimized potential risks by proactively identifying and addressing vulnerabilities during the development life cycle.
- Implemented automated testing solutions where appropriate, reducing manual testing effort and increasing overall test coverage.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Ran automated test suites and evaluated performance, functionality and scalability.
Project Manager
Amadeus IT Group
01.2005 - 12.2008
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Business Analyst
Amadeus IT Group
01.2008 - 12.2015
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Owner
TECH Objectives
01.2007 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Education
Computer Programming - Developer
New York University
New York, NYBachelor Of Arts - Languages
The King's College
New York, NY08.1979
Certificat D'études Française - French Language And Literature
L'institut De Touraine
Tours, France07.1978
Skills
- Database Testing
- Software Development Lifecycle
- Test environment setup
- Manual testing aptitude
- Agile Methodology Understanding
- Test automation proficiency
- Test Plan Development
- Cross-browser testing
- User Acceptance Testing
- Test script writing
- Cross-Functional Team Collaboration
- Error elimination
- QA reporting
- Test case creation
Innovations
Created and maintained intranet service to improve communication efficiency and customer support between three departments: First Level Support, Second Level Support, and Product Management.
Designed and requisitioned an automation tool to facilitate the creation of test scenarios for the development team and QA.
Designed, created, and implemented a local and web-based agency solution for tracking and correcting client travel policies. The policues were implemented in the front-office, reporting department, and the accounting system.
Timeline
Quality Assurance Engineer
Amadeus IT Group
11.2015 - Current
Business Analyst
Amadeus IT Group
01.2008 - 12.2015
Owner
TECH Objectives
01.2007 - 10.2023
Project Manager
Amadeus IT Group
01.2005 - 12.2008
Computer Programming - Developer
New York University
Bachelor Of Arts - Languages
The King's College
Certificat D'études Française - French Language And Literature
L'institut De Touraine
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