Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Blackmon

Indianapolis,IN

Summary

and versatile professional with over eight years of experience, providing exceptional customer service personalized care in home health setting, and comprehensive insurance solutions. I am skilled in resolving customer inquiries building relationships, and improving customer satisfaction. I'm currently seeking full-time position where I can utilize my skills and experience to contribute to a dynamic organization while growing professionally.

Overview

7
7
years of professional experience

Work History

Health Care Aide

Compassionate Home Health Care
04.2022 - Current
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Licensed Benefit Advisor

National General Insurance Company
01.2021 - 03.2022
  • Enhanced client satisfaction by providing personalized benefit plans and recommendations.
  • Established lasting relationships with clients by consistently delivering exceptional service and maintaining open lines of communication.
  • Increased customer retention through timely follow-ups and continuous support for their benefit needs.

Telesales Representative

Home Advisor
08.2020 - 03.2022
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Overcame objections using friendly, persuasive strategies.

Sales Representative

Defenders Protect Your Home
01.2018 - 08.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2016

Skills

  • Compassionate
  • Reliable team player
  • Patient relationship building
  • Customer service
  • Interpersonal communication skills
  • Expert communication
  • CRM software proficiency
  • Problem-solving skills
  • Customer support
  • Data entry
  • Inbound phone calls

Timeline

Health Care Aide

Compassionate Home Health Care
04.2022 - Current

Licensed Benefit Advisor

National General Insurance Company
01.2021 - 03.2022

Telesales Representative

Home Advisor
08.2020 - 03.2022

Sales Representative

Defenders Protect Your Home
01.2018 - 08.2020

Business Administration

Ivy Tech Community College of Indiana

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Kimberly Blackmon