Peace Longe
Phoenix,AZ
Summary
Resourceful Project Specialist known for high productivity and efficient task completion. Specialize in project management, process improvement, risk assessment, and stakeholder communication. Excel in leadership, time management, and adaptability to meet project goals and deadlines. Bring skills to effectively collaborate with team members and ensure projects are delivered on time and within budget.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Specialist
PAYLOCITY
Phoenix, USA
2024.09 - Current
- Support and execute projects in support of Paylocity's Major tier Account Managers and their clients.
- Partner with necessary internal stakeholders to accomplish projects timely.
- Coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met.
- Develop and maintain project plans, schedules, and budgets.
- Conduct risk assessment analyses to identify potential problems that could affect the timeline or budget of the project.
- Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders.
- Act as a subject matter expert to support Account Managers in Teams.
- Organize and facilitate meetings with stakeholders to review progress and address issues.
- Assessed customer feedback regarding products or services offered by the company in order to make recommendations for future development.
Account Manager
PAYLOCITY
Phoenix, USA
2022.08 - 2024.09
- Advocate for clients by working closely with internal teams to provide feedback on clients' product/API needs and collaborate on improving existing functionality, and suggesting new features.
- Make use of Salesforce to track leads and use PowerBI to report key metrics to measure project progress.
- Responsible for mastering the web-based software application and assisting clients with the implementation of the software.
- Identify and triage risks, working with the client and internal teams to mitigate and resolve them, improving overall client retention.
Account Manager
CARVANA
Phoenix, USA
2021.10 - 2022.08
- Maintained a satisfactory level of camaraderie with all internal and external stakeholders, and maintained a satisfactory level of communication with all team members.
- Ensured compliance with underwriting policies and stayed up to speed on policy and procedure changes.
- Utilized and navigated between multiple internal and external software tools like Jira, Salesforce, and Lexis Nexis to assist in the underwriting process.
Process Improvement Manager
AMAZON
Phoenix, USA
2020.12 - 2021.10
- Managed projects using Agile methodology to improve warehouse and supply chain operations while supervising and mentoring team members.
- Ensured daily communication among team members to remove impediments, reduce risk, and foster an environment of trust and collaboration within the team.
- Created, managed, and published team metrics and reporting, making use of Excel.
- Supervised staff management duties, including onboarding, employee relations, scheduling, and performance management.
Process Improvement Coordinator
AMAZON
Phoenix, USA
2019.12 - 2020.12
- Identified, investigated, and corrected shipment errors through the use of Kick Out, Optimized Outbound Problem Solve (OOPS), and Putty tools to ensure that orders were delivered on time.
- Trained associates after onboarding and set a positive and successful example by helping raise the standards for safety, quality, and productivity.
- Performed quarterly audits to track associates' performances, thereby meeting and exceeding projected weekly numbers.
- Coached associates on safe practices according to Amazon's standard of work, including 4M and 5S.
Education
Bachelor of Science - Criminal Justice
Arizona State University
2022-05
Skills
- Task Management
- Team Collaboration
- Phone and Email Etiquette
- Project Planning
- Attention to Detail
- Adaptability
- Revenue Retention
- IT Project Management
- Continuous Improvement
- Cross-functional team management
- Google Spreadsheet
- Excel
- Microsoft Sharepoint
- Strong knowledge of Salesforce
Certification
Professional Scrum Master I, My IT University, 01/01/22
Timeline
Project Specialist
PAYLOCITY
2024.09 - Current
Account Manager
PAYLOCITY
2022.08 - 2024.09
Account Manager
CARVANA
2021.10 - 2022.08
Process Improvement Manager
AMAZON
2020.12 - 2021.10
Process Improvement Coordinator
AMAZON
2019.12 - 2020.12
Bachelor of Science - Criminal Justice
Arizona State University