Hattie Manuel
Oklahoma City
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
9
9
years of professional experience
Work History
Teacher
Step into Learning Child Care Center
Oklahoma City, Oklahoma
07.2025 - 04.2026
- Developed engaging lesson plans for diverse age groups.
- Facilitated hands-on activities to promote interactive learning.
- Managed classroom behavior using positive reinforcement techniques.
- Collaborated with colleagues to enhance educational programs.
- Mentored new teachers, providing guidance on classroom management and instructional techniques.
- Fostered positive relationships with students and families to enhance communication and support.
Co-Manager
Journeys Shoe Store
Oklahoma City, Oklahoma
01.2019 - 12.2020
- Managed daily store operations and team scheduling to ensure smooth workflow.
- Coordinated inventory management and restocking procedures to maintain product availability.
- Implemented visual merchandising concepts to enhance product displays.
- Trained new staff on customer service standards and product knowledge to enhance customer experience.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
Shift Lead
The Children's Place
Oklahoma City, OK
06.2017 - 12.2019
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new staff on best practices for customer service and store procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Monitored sales performance and provided feedback to team members for continuous improvement.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Yukon High School
Yukon, OK5 2018
Skills
- Lesson planning
- Curriculum development
- Classroom management
- Employee training
- Parent engagement
- Communication skills
- Empathy and patience
- Customer relations
- Growth mindset
- Guest service
Timeline
Teacher
Step into Learning Child Care Center
07.2025 - 04.2026
Co-Manager
Journeys Shoe Store
01.2019 - 12.2020
Shift Lead
The Children's Place
06.2017 - 12.2019
High School Diploma -
Yukon High School
References
Daesha Lemons - (405)882-2852
Jana Westberry- (405)404-8872
Angelica Aguirre - (562)322-0062
Briana Martinez - (405)465-6043
I also do speak Spanish, i just am not all the way fluent but I can have conversations with no issues!