Pearl Agbesi
Salem,VA
Summary
Dynamic customer service professional with a proven track record at Zaph's Cocina and Catering Services, excelling in problem resolution and team development. Skilled in utilizing point-of-sale systems and fostering a positive service culture, I consistently enhanced customer satisfaction and loyalty, turning challenges into opportunities for growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Zaph's Cocina and Catering Services
04.2022 - 01.2024
- Assisted customers with inquiries and orders to enhance satisfaction and loyalty.
- Utilized point-of-sale systems to handle transactions efficiently, ensuring billing accuracy.
- Collaborated with kitchen staff to streamline service delivery and minimize wait times.
- Managed customer complaints by providing timely resolutions and maintaining a positive experience.
- Enhanced understanding of products to clearly convey menu options and promotions to patrons.
- Implemented feedback mechanisms to gather insights for improving service quality.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Waitress Supervisor
Chances Hotel
04.2005 - 07.2008
- Assisted customers with inquiries and orders to enhance satisfaction and loyalty.
- Utilized point-of-sale systems to handle transactions efficiently, ensuring billing accuracy.
- Collaborated with kitchen staff to streamline service delivery and minimize wait times.
- Managed customer complaints by providing timely resolutions and maintaining a positive experience.
- Enhanced understanding of products to clearly convey menu options and promotions to patrons.
- Implemented feedback mechanisms to gather insights for improving service quality.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
No Degree - Catering /1
Ho Polytechnic
Ho,Ghana.High School Diploma - Home Economics (Food And Nutrition)
Kpando Secondary School
Kpando, Ghana.09.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Order processing
- Team development
- Building rapport
- Quality control
- Recordkeeping strengths
- Staff education and training
- Brand representation
Languages
English
Professional Working
Timeline
Customer Service Representative
Zaph's Cocina and Catering Services
04.2022 - 01.2024
Waitress Supervisor
Chances Hotel
04.2005 - 07.2008
No Degree - Catering /1
Ho Polytechnic
High School Diploma - Home Economics (Food And Nutrition)
Kpando Secondary School