Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Pearl Agbesi

Salem,VA

Summary

Dynamic customer service professional with a proven track record at Zaph's Cocina and Catering Services, excelling in problem resolution and team development. Skilled in utilizing point-of-sale systems and fostering a positive service culture, I consistently enhanced customer satisfaction and loyalty, turning challenges into opportunities for growth.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Zaph's Cocina and Catering Services
Accra Ghana
04.2022 - 01.2024
  • Assisted customers with inquiries and orders to enhance satisfaction and loyalty.
  • Utilized point-of-sale systems to handle transactions efficiently, ensuring billing accuracy.
  • Collaborated with kitchen staff to streamline service delivery and minimize wait times.
  • Managed customer complaints by providing timely resolutions and maintaining a positive experience.
  • Enhanced understanding of products to clearly convey menu options and promotions to patrons.
  • Implemented feedback mechanisms to gather insights for improving service quality.
  • Maintained cleanliness and organization of work areas, adhering to health and safety standards.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Waitress Supervisor

Chances Hotel
Ho,Gh.
04.2005 - 07.2008
  • Assisted customers with inquiries and orders to enhance satisfaction and loyalty.
  • Utilized point-of-sale systems to handle transactions efficiently, ensuring billing accuracy.
  • Collaborated with kitchen staff to streamline service delivery and minimize wait times.
  • Managed customer complaints by providing timely resolutions and maintaining a positive experience.
  • Enhanced understanding of products to clearly convey menu options and promotions to patrons.
  • Implemented feedback mechanisms to gather insights for improving service quality.
  • Maintained cleanliness and organization of work areas, adhering to health and safety standards.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

No Degree - Catering /1

Ho Polytechnic
Ho,Ghana.

High School Diploma - Home Economics (Food And Nutrition)

Kpando Secondary School
Kpando, Ghana.
09.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Order processing
  • Team development
  • Building rapport
  • Quality control
  • Recordkeeping strengths
  • Staff education and training
  • Brand representation

Languages

English
Professional Working

Timeline

Customer Service Representative

Zaph's Cocina and Catering Services
04.2022 - 01.2024

Waitress Supervisor

Chances Hotel
04.2005 - 07.2008

No Degree - Catering /1

Ho Polytechnic

High School Diploma - Home Economics (Food And Nutrition)

Kpando Secondary School
Pearl Agbesi