Pearl Campbell
Palm Bay
Summary
Results-driven professional with expertise in client service and operational efficiency. Proven record in leading cross-functional teams to enhance client satisfaction and streamline service delivery.
Overview
14
14
years of professional experience
Work History
Assistant Client Operations Manager
Percepta
Melbourne, FL
11.2023 - Current
- Led cross-functional teams to enhance client satisfaction and operational efficiency.
- Developed and implemented process improvements to streamline client service delivery.
- Managed client accounts, ensuring timely resolution of issues and adherence to service agreements.
- Analyzed operational metrics to identify trends and drive strategic decision-making.
- Directed a team of 89 agents to ensure compliance with performance metrics such as average handling time and net customer happiness.
- Helped execute a program launch for Lincoln Personal Assistant by fostering collaboration among team members and ensuring thorough planning processes.
Client Service Manager
Percepta
Melbourne, FL
08.2020 - 11.2023
- Led client onboarding processes, ensuring seamless integration and satisfaction.
- Developed and implemented client communication strategies to enhance engagement.
- Analyzed client feedback to identify areas for service improvement and refinement.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Provided mentorship and training to new hires, fostering a collaborative and productive work environment.
Sales and Marketing Manager
Andretti Indoor Karting & Games
Melbourne, FL
07.2012 - 08.2020
- Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams to implement promotional campaigns, driving increased foot traffic and sales growth.
- Analyzed market trends and competitor activities to inform strategic decision-making and optimize marketing efforts.
- Managed digital marketing initiatives, including social media, email campaigns, and website content updates.
- Optimized CRM systems and lead pipelines to improve client retention and streamline sales operations.
- Developed and executed high-impact promotional campaigns across digital, print, and experimental channels, resulting in a 40% growth in brand engagement.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12-2017
Skills
- Sales support
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Project planning and development
- Operational efficiency
- Organizational management
- Operations management
- Staff training
- Customer retention
Timeline
Assistant Client Operations Manager
Percepta
11.2023 - Current
Client Service Manager
Percepta
08.2020 - 11.2023
Sales and Marketing Manager
Andretti Indoor Karting & Games
07.2012 - 08.2020
Bachelor of Science - Health Sciences
University of Central Florida