PEARL CORTES
RCM
Lakeland
13
years of professional experience
Bilingual (English/Spanish) healthcare professional with over 12 years of experience in pharmacy operations, medical collections, customer service, and healthcare call center environments. Skilled in patient communication, medical debt recovery, prescription support, HIPAA compliance, insurance verification, and data management. Recognized for accuracy, professionalism, and the ability to build positive patient relationships while consistently meeting productivity and quality goals.
Work History
Bad Debt Medical Collector
10 Months- Recover delinquent medical accounts while providing compassionate, professional customer service.
- Ensure compliance with company policies and all applicable local, state, and federal regulations.
- Document collection activity, payment arrangements, and account updates with accuracy.
- Respond to patient and provider inquiries while consistently meeting productivity and quality standards.
- Remote
Patient Service Representative
1 Year 8 Months- Supported patients and healthcare providers through high-volume inbound and outbound calls regarding prescriptions, refills, payments, and order status.
- Maintained HIPAA-compliant patient records and processed prescription payments.
- Reported adverse drug events and collaborated with pharmacy and insurance teams to resolve medication delivery issues.
Credit Verification Analyst
10 Years 5 Months- Verified customer identity, processed credit applications, and established payment arrangements.
- Managed confidential information while delivering exceptional customer service in a fast-paced call center environment.
- Developed strong problem-solving, communication, and conflict-resolution skills.
Pharmacy Packer & Shipper
5 Months- Verified prescription accuracy through barcode scanning and quality checks.
- Packaged and shipped medications according to pharmaceutical safety and handling guidelines.
Education
Medical Assistant Certificate
Forensic Science Studies
Printing & Graphic Arts Certificate
High School Diploma
Skills
Medical Collections
Pharmacy Operations
Patient Service
HIPAA Compliance
Prescription Processing
Insurance Verification
EMR Systems
Data Entry
Customer Service
Payment Processing
Microsoft Office Suite
Bilingual (English & Spanish)
Timeline
Bad Debt Medical Collector
RCM
10.2025 - CurrentRead More
Patient Service Representative
Knipper Eagle Pharmacy
07.2023 - 03.2025Read More
Credit Verification Analyst
GC Services
02.2013 - 07.2023Read More
Pharmacy Packer & Shipper
Welldyne Rx
02.2013 - 07.2013Read More
Camden County Technical High School
High School Diploma
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Camden County Technical Institute
Printing & Graphic Arts Certificate
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Rowan University
Forensic Science Studies
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Prism Institute
Medical Assistant Certificate
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