Pearl Kelly
Long Beach,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MHALA
08.2023 - 07.2024
- Greeted the employees, members, and visitors, etc, warmly upon their arrival at front desk area
- Brought out the mail cart and placed in the reception area for ready availability for staff and members when inquired
- Went and verified if there were any incoming mail and packages
- Sorted, coded, and logged mail in the designated binders
- This had to be done alphabetically and accurately for being in compliance with hipaa
- Managed confidential files in accordance with legal requirements and organizational policies
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Food Service Worker
Sodexo at Disneyland
07.2010 - 08.2012
- Deep cleaned and rearranged kitchen to make it more open and workable
- Maintain cleanliness of the work area including counters, tables, shelves, grills, friars, ovens and refrigeration equipment
- Successfully handle multitask simultaneously while maintaining accuracy throughout the shift
- The balance strong interpersonal skills while interacting with customers and co-workers in a fast-paced environment
- Demonstrated I really need to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Followed all safety standards when handling hot foods and liquids on the job
- Delivered food orders to customers in a timely manner
- Ensure compliance with health regulations regarding food storage temperatures and sanitation guidelines
- Trained new employees on proper food handling techniques and restaurant policies
- Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Cashier/ Floor Associate
Goodwill
08.2008 - 10.2010
- Company Overview: Santa Ana, US
- Greeted and informed customers of products fostering positive store experiences
- Develop strong customer service skills by providing efficient and accurate service
- Operating cash register in acme process payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Build and maintain positive working relationships with co-workers
- Demonstrate an excellent customer service skills while interacting with customers any friendly manner
- Manage large amounts of cash accurately during busy hours any fast-paced environment
- Help customers locate merchandise and answer questions about products
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Front Office Medical Assistant
Bristol Park Medical Group
07.1998 - 02.1999
- Company Overview: Costa Mesa, US
- Greeted the patients warmly as they arrived to the front office area, also greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Maintain patient records and accordance with HIPAA regulations and office policies
- Schedule an appointment to maintained patient records
- Answer telephones and directed calls to appropriate staff
- Monitored supply inventory for low stock and work with staff to reorder
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Performed medical records management, including filing, organizing and scanning documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Arts - Medical Assistant
Orange Coast College
Costa Mesa, CA10.1998
Skills
- Reliability
- Teamwork & collaboration
- Multitasking
- Mail sorting
- Customer service
- Confidentiality compliance
- Phone etiquette
- Mail handling
- Meticulous attention to detail
- Microsoft Office
Certification
- Medical Assistant, 06/01/98, Present
- Certificate of Achievement Medical Assisting Administrative/Clinical, 08/01/98, Present
- Associates In Arts Degree, Present
Timeline
Administrative Assistant
MHALA
08.2023 - 07.2024
Food Service Worker
Sodexo at Disneyland
07.2010 - 08.2012
Cashier/ Floor Associate
Goodwill
08.2008 - 10.2010
Front Office Medical Assistant
Bristol Park Medical Group
07.1998 - 02.1999
Associate of Arts - Medical Assistant
Orange Coast College
Similar Profiles
Michael O'NealMichael O'Neal
Clerical Specialist at MHALAClerical Specialist at MHALA
Holmira HalmamatHolmira Halmamat
Case Manager at MHALACase Manager at MHALA
Damaris MaciasDamaris Macias
Massage Therapist at Palm Massage TherapyMassage Therapist at Palm Massage Therapy