Pearl McIntosh
Omaha,Nebraska
Summary
Adept at enhancing customer satisfaction and managing complex needs, I leveraged critical thinking and customer service skills at First Data to resolve concerns efficiently, ensuring data integrity. My proactive approach in diverse roles, from dispatch to room service, highlights a track record of creative solutions and dedication to excellence.
Overview
26
26
years of professional experience
Work History
Disability
Omaha, NE
03.2010 - Current
- Maintained my health and wellbeing
Customer Service Representative
First Data
Omaha, NE
04.2009 - 02.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Performed tasks to ensure credit card fraud detection and prevention
Room Service Attendant
Embassy Suites
Omaha, NE
08.2006 - 02.2007
- Met guests' needs by delivering meals and snacks and retrieving additional items
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day
- Restocked supplies to keep team efficient and ready for guests' orders
- Kept work environments, equipment and trays clean and sanitized for guests
- Barista
Customer Service Representative
Great Plains One Call
Omaha, NE
02.2006 - 08.2006
- Retrieved information from excavators and dispatched agents to locate underground utility lines
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Receptionist
Accurate Communications
Omaha, NE
07.2005 - 02.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
Emergency Dispatch Operator
ADT Security Services
Papillion, NE
06.2002 - 06.2005
- Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
- Utilized a computer aided dispatch system to enter data accurately into the database.
- Provided follow up support after an incident has been resolved.
- Informed supervisors of any unusual events or incidents that occurred during shift operations.
- Dispatched police officers and emergency personnel to calls for service.
Customer Service Representative
Great Plains One Call
Omaha, NE
05.1999 - 05.2002
- Retrieved information from excavators and dispatched agents to locate underground utility lines
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
Papillion La Vista Senior High School
USAssociate in Arts (A.A.) -
Metropolitan Community College
Omaha, NESkills
- Critical Thinking
- Customer Satisfaction
- Customer Service and Assistance
- Data Integrity
- Knowledge Base
- Special Requests
- Reading Comprehension
- Creative Solutions
- Attention to detail
- Task prioritization
- Good Telephone Etiquette
- Analytical and critical thinking
References
- Erin Gruber, Vocational Specialist, 402.679.8037, erin.gruber@nebraska.gov
- Shannon Bressler, Employment Training Specialist, (402) 341-5128, sbressler@commall.org
Timeline
Disability
03.2010 - Current
Customer Service Representative
First Data
04.2009 - 02.2010
Room Service Attendant
Embassy Suites
08.2006 - 02.2007
Customer Service Representative
Great Plains One Call
02.2006 - 08.2006
Receptionist
Accurate Communications
07.2005 - 02.2006
Emergency Dispatch Operator
ADT Security Services
06.2002 - 06.2005
Customer Service Representative
Great Plains One Call
05.1999 - 05.2002
High School Diploma -
Papillion La Vista Senior High School
Associate in Arts (A.A.) -
Metropolitan Community College
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