Pearlene Dale
Hillsboro,OR
Summary
I am proficient in office administration with a strong focus on customer service. I managed daily administrative and clerical tasks such as answering phones, handling mail, organising and producing newsletters, reports, dealing with admissions and open days, office supplies and scheduling appointments and meetings. I maintained smooth flowing busy Receptions and Offices in various setting.
I am a motivated professional with several years of experience, in different school setting as an Administrator and as avolunteer Teachers Assistant, I am energetic and reliable. I have a strong work ethic and a professional demeanor with good initiative.
I love working with people of all ages, so good interpersonal and organisational skills are a must.
Overview
35
35
years of professional experience
Work History
Teacher's Aide Volunteer
Orenco Elementary
Hillsboro , Oregon
10.2023 - Current
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Collating, distributed and collected homework for teacher.
- Provided one-on-one support to students requiring additional assistance.
- Facilitated small group learning activities to reinforce lesson objectives.
- Assisted in supervising school events and field trips.
- Supervised children and participated with children in activities.
- Graded assessment in line with guidelines in a fair manner.
- Helped students master learning concepts in one-on-one setting and in small groups.
- Setting up and supporting Art Literacy in class.
- Supporting and supervising children during Bookfair.
Administrative Officer
Sir James Barrie Primary (Wandsworth Council)
London, England
04.1998 - 02.2008
- In charge of Reception Area - greeted guests, students, parents.
- Received deliveries and distributed post.
- Updated notice boards and information as necessary.
- Provided administrative support to teaching staff including typing letters, preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered phone inquiries, directed calls and took messages. Provided callers with accurate information or directed them to appropriate personnel when necessary.
- Student enrolment each year from Nursery(Kindergarten)- 6th Grade including student transfers.
- Arrange open afternoons for incoming students and parents. (Nursery and Reception ages(3-5 year olds). Also for Headteacher/Deputy Head transfers meetings.
- Staff and class list.
- Weekly newsletters.
- Agendas for staff meetings and teachers.
- Link between school SENCO and social services. Compiled data for statistical analysis and reporting purposes.
- Dealt with student attendance and absence, student records.
- Whole school inventory.
- Organized and updated Teacher and TA handbooks and folders.
- Help produce school brochure.
- Ordered school uniforms.
- Facilitated whole school photograph days twice a year for 450 students and staff.
- Used Microsoft Word and Excel, plus School district applications.
- Kept updated and filing systems, maked sure confidentiality was maintained.
- Dealt with school meal money and kept it secure.
- Booked coaches and other ground transportation.
Receptionist
Anstey Horne and Company
London, England
04.1996 - 04.1998
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, faxing and scanning when needed.
- Provided excellent customer service at all times while interacting with clients and guests.
- Managed all incoming mail distribution, courier services when requested.
- Send post and packages to post office or courier services.
- Monitored office supplies inventory by checking stock to determine inventory level; anticipating needed supplies and placed orders for supplies when necessary, verified receipt of supplies unpacked sorted and stored stock.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted office manager with daily banking.
- Transcribed tapes and notes from meetings into prescribed formats.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Managed the selling and packaging of books.
- Organized travel arrangements for staff- taxis and trains.
Receptionist
The Management Centre
London, England
07.1995 - 03.1996
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services and faxes.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Clerical Officer
London Electricity
London, England
08.1993 - 07.1995
- Provided administrative support to supervisors or management personnel as requested.
- Performed data entry functions using computers and various software programs.
- Provided general clerical support such as photocopying, faxing, scanning.
- Researched customer inquiries regarding products or services offered by the company.
- Maintained and updated filing systems both manually and electronically.
Sales Assistant
Clarks, The Shoe Shop
London, England
08.1990 - 10.1993
- Assisted customers with returns, exchanges and refunds.
- Processed special orders for out-of-stock items when necessary.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted in creating displays to promote products.
- Greeted customers and provided assistance with product selection.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the sales floor area at all times.
- Replenished merchandise on shelves as needed throughout the day.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Informed customers about current promotions and discounts.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Associate Degree (equivalent) - Business Administration
Selhurst College
Croydon, Surrey, England 07-1993
High School Diploma -
Westwood High School For Girls
Upper Norwood, London, England 07-1991
Skills
- Office Administration
- Receptionist Skills
- Organizational skills
- Great Customer services
- Good Communication Skills
- Self-starter
- Microsoft Word
- Microsoft Excel (Refresher needed)
- Relationship building
- Mail handling
- Data entry
- Internet research
- Problem solving
- Meeting facilitation
- Basic French
Timeline
Teacher's Aide Volunteer
Orenco Elementary
10.2023 - Current
Administrative Officer
Sir James Barrie Primary (Wandsworth Council)
04.1998 - 02.2008
Receptionist
Anstey Horne and Company
04.1996 - 04.1998
Receptionist
The Management Centre
07.1995 - 03.1996
Clerical Officer
London Electricity
08.1993 - 07.1995
Sales Assistant
Clarks, The Shoe Shop
08.1990 - 10.1993
Associate Degree (equivalent) - Business Administration
Selhurst College
High School Diploma -
Westwood High School For Girls