Pearlie Mosley
Huntsville,AL
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods and sales. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
29
29
years of professional experience
Work History
Operations Supervisor
Comcast Cable Communications
Huntsville, AL
02.2007 - 01.2015
- Monitored contacts for quality assurance/ procured Quality-Incentive Program
- Interviewed, trained, supervised and evaluated staff, coach improvement management skills
- Evaluated training programs/ materials and make recommendations for improvements for quality assessment
- Developed and maintained quality incentive structure, which includes Advancement Program training and certification assessments
- Participated in identifying program needs by obtaining technical data and scheduling programs while maintaining business records
- Supported Operations Manager with managing Team of Supervisors by offering peer to peer help
- Aided and participated in Training Programs for Professional Development & Planning
- Assessed department management needs and recommended appropriate solutions for multiple processes
Homemaker
Country Cottage
Huntsville
10.2005 - 01.2010
- Assisted residents with daily living, including preparing meals, administering medications, and other daily activities
- Prepared Staff schedules to ensure adequate coverage
- Responsible for partnering with other Homemakers to ensure their duties are complete
- Supervised maintenance including housekeeping tasks such as laundry and light cleaning
- Responsible for being available bi-weekly for on-call emergencies
General Manager
McDonalds Restaurant
St. Louis, MO
12.1985 - 12.2005
- Interviewed, trained, supervised and evaluated staff, coach improvement management skills
- Evaluated quality/materials and made recommendations for improvements for quality assessment and staff
- Responsible for managers and maintenance scheduling
- Resolved extensive customers concerns and complaints real-time
- Aided in Onboarding of Managers
- Ensured that a clean and safe workplace for provided for employees as well as customers
Education
High School -
McKinley High School
St. Louis, MOSkills
- Results driven
- Consistently meets sales goals
- Provides excellent customer service
- Strong leadership skills
- Team Management and development
- Adaptable and works well with diverse backgrounds
- Productivity management
- Staff supervision
- Team Training
- Customer relationship development
- Project management
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Supervisor
Comcast Cable Communications
02.2007 - 01.2015
Homemaker
Country Cottage
10.2005 - 01.2010
General Manager
McDonalds Restaurant
12.1985 - 12.2005
High School -
McKinley High School