PEARLIE AARON OSTEEN
San Francisco,California
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish, French and Italian. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.
Overview
12
12
years of professional experience
Work History
Temp Worker
Robert Half International
06.2014 - 08.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Answered phones and ordered supplies.
- Performed office inventory.
- Helped maintain accurate production record by documenting run totals and materials used.
- Completed daily logs for management review
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Volunteered to help with special projects of varying degrees of complexity
- Trained and supervised employees on office policies and procedures
- Increased customer service success rates by quickly resolving issues
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Performed wide-ranging administrative, financial and service-related functions
- Drafted common document templates to reduce time spent creating documents from scratch
- Ordered and distributed office supplies while adhering to fixed office budget
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Proofread and edited documents for accuracy and grammar
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Developed and implemented strategies to streamline office operations
- Served as corporate liaison for finance, IT and marketing departments
- Worked over 60 assignments while at Robert Half International.
- Labeled completed products with standard production information based on each product type
- Balanced boxes on pallets to prevent shifting and damage
- Prepared boxes for shipments based on standard sizes
- Removed items of deficient quality from line to maintain standards
- Learned semi-skilled and advanced work by shadowing experienced workers
- Restocked raw materials at stations.
- Checked raw materials and completed work for defects affecting product quality
- Referred to work orders to determine amount and type of materials needed for each order
- Set up machinery according to specifications of new production runs
- Helped maintain accurate production record by documenting run totals and materials used
POS Support Representative
Shift 4 Payments
04.2021 - 06.2022
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Managed specialist team to provide technical assistance and customer service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support. action consistency.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Cashier
Face Values And Beyond
12.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
Stocker and Cashier
Rite Aide Pharmacy
01.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
Shipping and Receiving Associate
HomeGoods
01.2012 - 01.2013
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Updated database with changes in carrier status.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed order data to verify transactions and shipping dates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Partnered with representatives from different carriers to arrange materials shipments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
Bachelor’s - Liberal Studies
Delaware State University
Dover, DE12.2024
Diploma -
Jackson High School
Massillon, OH06.1995
Skills
- Maintenance Understanding
- Corrective Containment
- Permanent Placement
- Heavy Labor
- Materials Loading
- Stock and Inventory Management
- Providing Feedback
- Physical Labor
- Troubleshoot Service Issues
- OSHA Requirement Knowledge
- Customer Checkout
- Safety Hazard Removal
- POS Transactions
- Guest Satisfaction
- Job Assignments
- Event Execution
- Leadership
- Removing Trash
- Merchandise Labeling
- Production Support
- Folding Clothing
- Dispatching Workers
- Inbound Phone Calls
- Work Planning and Scheduling
- Business Correspondence
- Janitorial Duties
- Crew Support
- Restocking Skills
- Preventive Maintenance
- Customer Relations
- Supply Management
- Meeting Participation
- Registration Paperwork
- Set Up Devices
- Taking Messages
- Shelving Items
- Maintain Systems
- Mail Collection
- General Housekeeping
- Coordinate Supplies
- Vendor and Material Management
- Loading and Unloading Procedures
- Lockout and Tagout Processes
Languages
Spanish
Professional Working
French
Professional Working
Italian
Professional Working
Timeline
POS Support Representative
Shift 4 Payments
04.2021 - 06.2022
Cashier
Face Values And Beyond
12.2019 - 09.2020
Temp Worker
Robert Half International
06.2014 - 08.2023
Stocker and Cashier
Rite Aide Pharmacy
01.2013 - 01.2014
Shipping and Receiving Associate
HomeGoods
01.2012 - 01.2013
Bachelor’s - Liberal Studies
Delaware State University
Diploma -
Jackson High School
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