Pedro Beck
Arlington,VA
Summary
Resourceful business leader and project manager with over 10 years of experience in organizing business operations, strategic alliances, and resource management to achieve success in sales and delivery outcomes. Skilled at driving projects through organic operations, prioritizing human connection based on integrity principles and transparency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager, Enablement/Strategy Team - GPS
Dell Technologies
07.2021 - Current
- Driving GEN AI strategy implementation through partner alliances to support enabling professional services AI portfolio.
- Strategic global projects engagement and leadership to enhance professional services capabilities, reduce/sharp operational cost, through alliances and partnership
- Developing strategic initiatives to transform, automate and enhance partner collaboration tools and processes within Dell.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Sales Manager - Service Renewals
Dell Technologies
05.2019 - 07.2021
- Sales Manager for the Inside Service Sales team of warranty renewals for all Latin America countries, except Brazil.
- Applied strategy focused on keeping market share through warranty renewals pipeline and expanding through channel and distributors.
- Business presentation at the different theaters across LATAM
- Double digits Y/Y growth and all-time sales records repeatedly
- Expanded Channel Partner go-to-market as a main route to growth
- New talent development with a structured internship program in the team.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Project Manager, Team Lead US/CA Services Delivery, Advisor
Dell Technologies
04.2017 - 05.2019
- Performing the Team Lead role for the US/CA team based in Panama City
- Escalation management and complex project management supporting the PMO team
- Process creation, metrics and KPI's management to meet delivery team leadership goals.
- Leadership in initiatives and stakeholder management
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Support hiring process and new PMs training.
Project Manager Services Delivery - Analyst
Dell Technologies
09.2015 - 04.2017
- Project manager activities with the delivery team of deployment services
- Managing over 70 delivery projects simultaneously with different backgrounds
- Covering all Latin American countries
- Engaging stakeholders and coordinating internal resources to ensure customer satisfaction.
Service Sales Intern, LATAM
Dell Technologies
11.2014 - 09.2015
- Strategic support to Services Sales in Latin America
- Main activities: Rewards and recognition management
- Pricing support for distributors
- Direct reporting to the Services Sales Director following her agenda and supporting her initiatives
- Organize team's meeting and events.
Proprietor at BGS Comercio de Alimentos (Bella Gula Restaurant Pe.Chagas Unit)
BGS Comercio de Alimentos
11.2012 - 11.2013
- Proprietor of a franchising model restaurant Bella Gula Franchising/Padre Chagas branch.
- Optimized team hiring, training, and performance.
- Financial control
- Human resources management & rewards management
- Marketing development and campaign
- Quality control & people's training
- Operation management
- Promotion of a fun & friendly environment to keep low rotation rates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Brought in more than 50% in revenue 2012/13.
Education
BBA - Digital Marketing, Business Communication
ADEN University
Panama City07.2020
MBA - Business Management
Universitat Polytechnical De Catalunya
Barcelona (online)08.2025
Skills
- Product Management
- Performance Improvements
- Agile Methodology
- Business Analysis
- Processes and procedures
- Advanced problem solving
- People Management
- Sales Pipeline Development
- New Service Introduction
- Presentation Skills
- Data Analysis
- Strategic Planning
- Project Management
Accomplishments
- Completed the Rising Leader at Dell certification 9mo journey created to further develop potential leaders with the company under VP selection.
- Went through several GEN AI fundamental courses with Dell.
- Led GEN AI partner enablement functional plans to procure AI specialized alliances capable to deliver those emerging skills. (multi-year project)
- Earned several Game Changer awards for successful global strategies implementation through leadership and collaboration.
- Key SME to help drive a multi-year Dell's professional service delivery transition from badge HW Installation resources to more than 80 partners worldwide.
- Led sales team through the pandemic crisis by retaining people and fast new reality adoption.
Certification
- ITIL - AXELOS Global Best Practice, GR750505655PB
- PMI Agile Certified Practitioner (PMI-ACP) - Project Management Institute, 3029838, 07/01/21, 07/01/24
- Certified SAFe 5 Product Owner/Product Manager - Scaled Agile, Inc., 45321919-1242, 04/01/22, 04/01/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Project Manager, Enablement/Strategy Team - GPS
Dell Technologies
07.2021 - Current
Sales Manager - Service Renewals
Dell Technologies
05.2019 - 07.2021
Project Manager, Team Lead US/CA Services Delivery, Advisor
Dell Technologies
04.2017 - 05.2019
Project Manager Services Delivery - Analyst
Dell Technologies
09.2015 - 04.2017
Service Sales Intern, LATAM
Dell Technologies
11.2014 - 09.2015
Proprietor at BGS Comercio de Alimentos (Bella Gula Restaurant Pe.Chagas Unit)
BGS Comercio de Alimentos
11.2012 - 11.2013
BBA - Digital Marketing, Business Communication
ADEN University
MBA - Business Management
Universitat Polytechnical De Catalunya
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Daniel S. PoolerDaniel S. Pooler
Server at Various RestaurantsServer at Various Restaurants