Pedro Berrios
Summary
Highly adaptable individual with 10+ years of expansive experience in customer service, project management and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer success.
Overview
7
7
years of professional experience
Work History
Account Services Coordinator
CLIPPER
04.2022 - Current
- Build and strengthen long-lasting relationships with 350+ advertisers bringing in over $9M in revenue.
- Guide clients on determining design and layout while educating on strategies to increase sales and overall promotion effectiveness, reducing client turnover by 10%.
- Coordinate communication between advertisers and art production while overseeing all aspects of creative process.
- Monitor deadlines to update allocations increased timely ad approval by 30-50% before deadline while guaranteeing a high quality ad.
QA Inspector/Program Coordinator
OPUS
04.2021 - 02.2022
- Managed 237 DMV (Department of Motor Vehicles) inspection locations while overseeing 1000+ shop employees which included auditing, training, and investigating per DMV standards.
- Inspected and certified new shops for state inspection program enrollment if DMV qualifications are met.
- Conducted 2-hour training sessions to 1000+ employees of CDAS overview, maintenance, and services
- Exceeded company goals with DMV, by introducing efficient methods which enabled 2 more projects to be completed without increasing manpower.
Quality Control Specialist (Contract)
NIELSEN
02.2020 - 11.2020
- Inspect and audit marketing material in 67 outlets then report to 200+ brands while solving any issues or discrepancies
- Coordinated multi-state projects while assisting other departments in sales, programming and testing
Auditor/Field Service Specialist
FUJIFILM
12.2016 - 02.2019
- Overseen 25+ Fujifilm labs with 125+ employees and 20+ automated kiosks across Northeast
- Audited photo labs' marketing, performance, and employees, creating daily and weekly reports
- Trained managers on Fujifilm equipment and operations, as well as supervise progress
Education
BBA - Business
Western New England University
Springfield MAAssociate of Arts - Business Transfer
Springfield Technical Community College
Springfield, MA2018
Skills
- Fluent in Spanish
- Managed over 200 advertiser accounts
- Qualified/audited 260 auto inspection locations
- Oversaw over all Fujifilm labs in 5 states
- Project & payroll coordinator
- Health/Life Insurance producer licenses
- Web-designing & automation
- Graphic design
Timeline
Account Services Coordinator
CLIPPER
04.2022 - Current
QA Inspector/Program Coordinator
OPUS
04.2021 - 02.2022
Quality Control Specialist (Contract)
NIELSEN
02.2020 - 11.2020
Auditor/Field Service Specialist
FUJIFILM
12.2016 - 02.2019
BBA - Business
Western New England University
Associate of Arts - Business Transfer
Springfield Technical Community College
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