Pedro Cibrian
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Meissner Filtration Products Inc. Skilled in bilingual communication and mechanical knowledge, I excel in multitasking and maintaining attention to detail under pressure. Demonstrated leadership in streamlining processes and improving service delivery, achieving significant improvements in customer experience.
Overview
18
18
years of professional experience
Work History
Membrane Technician
Meissner Filtration Products Inc.
Camarillo, CA
11.2022 - Current
- Create the mixture to make the membrane
- assure the membrane reaches a certain temperature to be able to filter probably.
- Enhanced infection control measures by staying updated on current guidelines and best practices for temperature checking processes.
- Maintained detailed records of all temperature screenings performed, allowing for the efficient tracking of trends or changes within the workforce.
Auto Mechanic & Body Repair
Self Employed
01.2006 - Current
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained vehicle records by recording service and repairs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and answering question.
Motor Assembler
Haas Automation Inc
Oxnard, CA
12.2021 - 10.2022
- Demonstrated adaptability by seamlessly transitioning between various motor assembly tasks as needed, ensuring minimal disruptions to production schedules.
- Streamlined documentation processes related to motor assembly, resulting in improved record-keeping accuracy and more efficient information retrieval.
- Coordinated efforts between engineering departments and manufacturing teams to ensure seamless transitions from prototypes to finished products within established timelines.
- Building motors for the machines with wiring and making sure all the components are to specs and running properly.
Utility Clerk
Villanova Preparatory School
Ojai, CA
01.2018 - 01.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in the installation of new utility systems, contributing to the expansion and improvement of infrastructure.
Technical Support Representative
Sony PlayStation
Las Vegas, NV
10.2013 - 12.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Processed incoming payments and outgoing refunds each week.
Customer Service Representative
Site Group
Las Vegas, NV
12.2013 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Chaparral High School
Ojai, CA06.2006
Skills
- Bilingual- Fluent in Spanish & English
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Strong leadership
- Mechanical Knowledge
- Team Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Membrane Technician
Meissner Filtration Products Inc.
11.2022 - Current
Motor Assembler
Haas Automation Inc
12.2021 - 10.2022
Utility Clerk
Villanova Preparatory School
01.2018 - 01.2021
Customer Service Representative
Site Group
12.2013 - 12.2015
Technical Support Representative
Sony PlayStation
10.2013 - 12.2016
Auto Mechanic & Body Repair
Self Employed
01.2006 - Current
High School Diploma -
Chaparral High School