Pedro Cruz
Summary
Compassionate Home Health Aide skilled in personal care, medication management, and light housekeeping, providing exceptional support to diverse patient populations in home settings. Proven track record of accurate case management and building trust with patients, leading to positive feedback on care quality. Strong communication skills with providers and county officials to facilitate collaboration with and enhance client wellbeing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Aide
Lilydale Senior Living
Lilydale, MN
03.2015 - Current
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Participated in developing individualized care plans based on medical orders and assessments.
Case Manager
Bestview Care Options LLC
Roseville, MN
02.2024 - 03.2025
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in professional development activities related to case management best practices.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided referrals to appropriate health care providers or other community resources.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Take Out
Tucci Benucch
Bloomington, Minnesota
12.2015 - 11.2016
- Worked with cross-functional teams to achieve goals.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Took orders from customers accurately and delivered to kitchen staff promptly.
Dietary Aide
Southview Acres Health Care Center
West Saint Paul, MN
12.2013 - 03.2015
- Maintained a safe working environment by following all safety protocols.
- Prepared and served meals according to dietary guidelines.
- Provided assistance with meal setup, serving, and clean up as needed.
- Stocked supplies in dining areas as needed.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Observed special diets prescribed by physicians or nutritionists.
Temporary Worker
Staff Up America St Paul
Saint Paul, MN
08.2013 - 12.2013
- Assembled components of a variety of products, adhering to production specifications.
- Ensured work areas were kept clean and organized at all times.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Monitored assembly line operations and identified any issues or problems that arose.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Empty wastebaskets and trash containers.
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN12-2023
Associate of Arts - Psychology
Normandale Community College
Bloomington, MN05-2021
Skills
- Minority population advocacy
- Spanish language translation
- Case management
- Effective communication
- Crisis intervention
- Problem solving
- Flexible and adaptable
- Friendly, positive attitude
- Organization
- Computer skills
- Self-Directed
Languages
Spanish
Native/ Bilingual
French
Limited
Certification
- CPR/BLS
- Certified Nursing Assistant
Timeline
Case Manager
Bestview Care Options LLC
02.2024 - 03.2025
Take Out
Tucci Benucch
12.2015 - 11.2016
Home Health Aide
Lilydale Senior Living
03.2015 - Current
Dietary Aide
Southview Acres Health Care Center
12.2013 - 03.2015
Temporary Worker
Staff Up America St Paul
08.2013 - 12.2013
Bachelor of Arts - Psychology
Metropolitan State University
Associate of Arts - Psychology
Normandale Community College
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