Pedro Font
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
Maximus
10.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Teacher's Assistant
Prince Private Academy
08.2022 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Graded assignments and reported individual progress to teacher.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Bagger
Publix
12.2022 - 04.2023
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Answered customer inquiries and provided product guidance.
Education
High School Diploma -
Prince Private Academy
Tampa, FL05.2023
Timeline
Customer Service Representative
Maximus
10.2023 - 11.2023
Bagger
Publix
12.2022 - 04.2023
Teacher's Assistant
Prince Private Academy
08.2022 - 05.2023
High School Diploma -
Prince Private Academy
Skills
- Data Entry
- Account Updating
- Product Knowledge
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Reading Comprehension
- Product Education
Languages
English
Full Professional
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