PEDRO FRAGOSO JR.
Syosset,USA
Summary
A results-driven IT professional with 12 years of experience in the field, offering a strong foundation in problem-solving, technical support, and customer relationship management. Possesses a deep understanding of IT systems, software solutions, and digital processes, complemented by a passion for building client relationships and delivering tailored solutions that drive business growth. Seeking to leverage interpersonal skills, technical expertise and communication skills to transition into a sales role, where I can help to contribute to business development and revenue growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
MACD Engineer
Presidio
02.2015 - 01.2025
- Provided support for clients on multiple Cisco VoIP systems.
- MACD Configuration – Moves, adds, and changes as per client requests.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements for NOC database.
- Developed positive working relationships with colleagues to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Network Operations Center Engineer
Presidio
01.2012 - 02.2015
- Provide first level support to clients.
- Open and work trouble incidents involving Cisco route/switch issues.
- Work with carriers to resolve circuit degradation/outages to ensure minimal disruption to clients.
- Create Cisco TAC cases for RMA processing and licensing.
- Maintain accurate records of client network topology and infrastructure in order to provide fast and efficient troubleshooting.
Account Coordinator
Metro Snax Inc.
05.2005 - 02.2009
- Managed key accounts.
- Provided customer support on a daily basis.
- Reviewed, analyzed, and processed daily order forms from clients.
- Developed and maintained strong relationships with clients, becoming a trusted advisor for their account needs.
- Managed inventory to meet demand.
- Responsible for collecting, counting and depositing amounts of up to $75,000 weekly.
Soccer Coach and Trainer
Syosset Soccer Club
01.2001 - Current
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Education
Bachelor of Science - Business Administration
Long Island University/C.W. Post Campus
Brookville, NYSkills
- Computer proficient
- Public speaking
- Clear verbal communication
- Phone and email etiquette
- Planning and coordination
- Creative problem solving
- Troubleshooting and problem resolution
Certification
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Languages
Spanish
Native or Bilingual
Timeline
MACD Engineer
Presidio
02.2015 - 01.2025
Network Operations Center Engineer
Presidio
01.2012 - 02.2015
Account Coordinator
Metro Snax Inc.
05.2005 - 02.2009
Soccer Coach and Trainer
Syosset Soccer Club
01.2001 - Current
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
Bachelor of Science - Business Administration
Long Island University/C.W. Post Campus
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