PEDRO FRANCO
Austin,TX
Summary
Trilingual Sales and customer service professional with a track record of generating more than $1M in product sales, resolving customer issues, and supporting team performance through product training. Background includes operations, communications, and administrative support, with a consistent focus on service quality, workflow efficiency, and clear multilingual communication.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Associate
Allen's Boots
Austin, Texas
10.2025 - 10.2026
- Sold over $1,000,000 worth of product in less than a year
- Utilized in-depth product knowledge to assist customers, resulting in a more enjoyable and informed shopping experience.
- Coached sales associates on product knowledge and customer service standards to improve team performance and customer satisfaction.
Management Trainee
Enterprise Holdings
Austin, Texas
06.2023 - 06.2024
- Facilitated managerial and operational skill development through targeted training in sales, customer service, marketing, and operations.
- Resolved customer issues and complaints, delivering quality service to enhance satisfaction.
- Managed vehicle rental steps from contract preparation through delivery and return, following required procedures.
- Collaborated with team members to streamline workflow and provided training support for new employees.
Communication Intern
Ave Maria University
01.2023 - 06.2023
- Assisted with communications in the admissions department.
- Created and distributed communication content and campaigns.
Student Assistant in the University Office
Ave Maria University
08.2019 - 06.2023
- Supported administrative operations of office to ensure smooth functioning.
- Facilitated student services by organizing academic records for efficient access.
- Supported university office operations with scheduling, filing, and daily administrative tasks.
- Assisted students with questions about campus services, forms, and office procedures.
- Prepared correspondence, reports, and documents for academic and administrative staff.
Associate
Play Sports Brazil
07.2018 - 07.2021
- Guided and assisted groups of over 40 people on immersive tours in Rio de Janeiro, enhancing their overall experience.
- Explained tourist attractions and supported groups during free time, fostering engagement and satisfaction.
- Resolved diverse visitor needs, ensuring a seamless and enjoyable experience for all participants.
- Evaluated visitor feedback to enhance group experiences.: Utilizing analytical skills to understand and meet the needs of the different groups assisted. Continuous monitoring of visitors' disposition and mood to adjust the experience according to their expectations and provide a pleasant and welcoming environment.
Education
Bachelor's Degree - Communication and Media Studies
Ave Maria University
Ave Maria, FLBachelor's Degree - Marketing
Ave Maria University
Skills
- Point of sale
- Product expertise
- Sales reporting
- Customer service
- Dispute resolution
- Team development
- Problem solving
- Multilingual communication
- Communication skills
Personal Information
Marital Status: Single
Certification
Content Marketing
Languages
Spanish (Advanced), Portuguese (Native), English (Native)
Timeline
Sales Associate
Allen's Boots
10.2025 - 10.2026
Management Trainee
Enterprise Holdings
06.2023 - 06.2024
Communication Intern
Ave Maria University
01.2023 - 06.2023
Student Assistant in the University Office
Ave Maria University
08.2019 - 06.2023
Associate
Play Sports Brazil
07.2018 - 07.2021
Bachelor's Degree - Communication and Media Studies
Ave Maria University
Bachelor's Degree - Marketing
Ave Maria University