Summary
Overview
Work History
Education
Skills
Timeline
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PEDRO GONZALEZ

PEDRO GONZALEZ

Delray Beach

Summary

Experienced bilingual customer support and sales professional with a decade of experience. Skilled in finding solutions for customers and businesses, with a background in customer service and sales. Collaborative and goal-oriented approach to interactions, focused on building trust and delivering value. Passionate about technology, with expertise in web applications, networking basics, and communication tools. Able to guide customers through technical solutions with clarity and care. Pride in understanding needs, identifying opportunities, and creating personalized experiences that lead to results. Dedicated to exceeding expectations to foster long-term relationships built on service and integrity.

Overview

13
13
years of professional experience

Work History

Retail Sales Consultant

Xfinity Comcast
05.2024 - Current
  • Recognized as an effective first-year representative by consistently exceeding performance benchmarks across all major metrics, maintaining an average of 85% or higher.
  • Achieved an NTPS (Net Promoter Score) of 84% in 2024, based on 146 customer surveys—demonstrating strong customer satisfaction and service quality.
  • Started 2025 with an effective performance rating, earning recognition as one of the top-performing reps in the store.
  • Played a key role in promoting and supporting Storm Ready WiFi (SRW), becoming a top contributor to district success in this strategic initiative.
  • Known for delivering personalized, solution-focused service while identifying opportunities to upsell and improve the customer experience.

Owner

Peter Gonzalez LLC
04.2018 - Current
  • Resident DJ at Throw Social Delray Beach for over 3 years—one of the area's premier venues—delivering consistent, high-energy performances that elevate guest experiences and drive return traffic.
  • Maintain multiple ongoing residencies with high-profile hospitality brands, including Tin Roof, Good Night John Boy, Kapow, and others across South Florida and beyond.
  • Average over 150 private and public events annually, including nightlife, corporate parties, and branded experiences—demonstrating reliability, adaptability, and strong client satisfaction.
  • Contracted by Virgin Voyages from 2022 to 2024, completing five global entertainment contracts and performing for over 50,000 guests across international destinations.
  • Known for curating dynamic, genre-blending sets tailored to diverse audiences and venue types, with a focus on creating memorable, immersive atmospheres.

Solutions Specialist

Verizon
01.2015 - 04.2020
  • Exceeded sales quotas by 133.7% in new net phone additions in 2016, surpassing expectations and contributing significantly to overall team performance.
  • Implemented targeted selling strategies that increased total revenue per device sold to $119.42 in 2016, ranking as the #2 sales representative out of 152 solution specialists company-wide.
  • Surpassed previous revenue record in 2017 by raising average revenue per device to $143.39, marking a 20% year-over-year increase in personal performance.
  • Honored with Verizon's President's Cabinet award in both 2016 and 2017, recognizing placement in the top 1% of business sales performers nationally—the company’s highest accolade for sales excellence.

Retail Sales Associate /Assistant Manager

T-Mobile
12.2012 - 01.2015
  • Exceeded sales expectations by 115.92% in 2013 for total new activations; earned an invitation to the inaugural Winners Circle event in Orlando, FL.
  • As Assistant Manager, drove Boynton Beach store performance from an average of 120 to 210 new monthly activations in Q4 2014—achieving 175% of sales targets and significantly improving team productivity.
  • Recognized with five Foundational Five awards in 2013 for consistently surpassing sales goals; selected for Winners Circle honors for a second consecutive year.
  • Onboarded and trained six new associates in 2014, helping to build a high-performing sales team with strong product knowledge and customer engagement skills.

Education

Bachelor of Arts - Business Communications

Florida Atlantic University
Boca Raton, FL
12.2015

Skills

  • Adobe Acrobat
  • Adobe Creative Suite
  • CSG ( Retail 360/Einstein )
  • DocuSign
  • FeedVisor
  • Google Workspace
  • IOS
  • IWork
  • Jira
  • Logic Pro
  • Microsoft Office
  • Microsoft Teams
  • Mac Os
  • Salesforce
  • Slack
  • Zendesk

Timeline

Retail Sales Consultant

Xfinity Comcast
05.2024 - Current

Owner

Peter Gonzalez LLC
04.2018 - Current

Solutions Specialist

Verizon
01.2015 - 04.2020

Retail Sales Associate /Assistant Manager

T-Mobile
12.2012 - 01.2015

Bachelor of Arts - Business Communications

Florida Atlantic University

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