Pedro Guevara
South Gate,CA
Summary
Hello, thank you for taking the time to review my resume, I am currently a Customer Service Rep. , with 4 years experience. Looking to better my current situation with a new opportunity.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
National Trench Safety
01.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sorted, organized, and maintained office records accurately.
- Made copies, faxed, and printed important documents.
- Cross-trained and provided backup support for dispatch
- Scheduled deliveries, managed truckload within DOT regulations.
Traffic Technician
Traffic Solutions
10.2017 - 12.2017
- Assembled signs and cones to direct traffic through construction sites.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Worked with foreman to create effective temporary traffic control schemes.
Baggage Service Agent
Calop Aeroground Services
05.2015 - 09.2017
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Verified and noted count and condition of cargo received.
Barista
Hollywood Smoothies
08.2013 - 12.2013
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as smoothies, protein shakes, & pre work out drinks.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
Education
No Degree - General Education
Cerritos College
Norwalk, CAHigh School Diploma -
South Gate Senior High School
South Gate, CA05.2012
Skills
- Microsoft Excel
- Customer Relations
- Microsoft Word
- Sales and Upselling
- Route Dispatch
- Worked with Infor (ISM) software
- Bilingual (Spanish)
Photography & Music
Hobbies include photography and music production
Timeline
Customer Service Representative
National Trench Safety
01.2018 - Current
Traffic Technician
Traffic Solutions
10.2017 - 12.2017
Baggage Service Agent
Calop Aeroground Services
05.2015 - 09.2017
Barista
Hollywood Smoothies
08.2013 - 12.2013
No Degree - General Education
Cerritos College
High School Diploma -
South Gate Senior High School
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