Pedro Guzman
New York,NY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dedicated individual well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
4
4
years of professional experience
Work History
Peer Advocate
Engage Bronx
11.2022 - 08.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Facilitated outreach activities to build community awareness.
- Developed and implemented programs to engage and empower underserved populations.
IT Support Specialist
Element Zero
10.2021 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Answered questions and provided information to customers about new software or hardware.
Network Administrator
The Stamford Hotel
09.2020 - 10.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
Web Designer
Edokia Inc
08.2019 - 08.2020
- Enhanced functionality and appearance of website and repaired functionality issues.
- Developed graphic and image assets for both content and digital marketing efforts.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Designed user interface to meet client specifications,
Education
Bachelor of Science - Computer And Information Systems Security
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2024
Associate of Science - Computer And Information Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY05.2021
Skills
- Manual Writing
- Collaborative Team Player
- Case Support
- Instruction and Training
- Organizational Skills
- Microsoft Windows and Office
- Computer Operating Systems
- Customer Service
- Fluent in English and Spanish (Native speaker)
Timeline
Peer Advocate
Engage Bronx
11.2022 - 08.2023
IT Support Specialist
Element Zero
10.2021 - 08.2023
Network Administrator
The Stamford Hotel
09.2020 - 10.2021
Web Designer
Edokia Inc
08.2019 - 08.2020
Bachelor of Science - Computer And Information Systems Security
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Computer And Information Sciences
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Lindsey Pence BSN, RNLindsey Pence BSN, RN
Clinical Educator at Ashfield Engage/Inizio EngageClinical Educator at Ashfield Engage/Inizio Engage
Kiarah L. DiazKiarah L. Diaz
Healthcare Communicator at Inizio Engage, Formerly Ashfield EngageHealthcare Communicator at Inizio Engage, Formerly Ashfield Engage
Jessica CryerJessica Cryer
Clinic Nurse at Engage MedClinic Nurse at Engage Med
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project