Pedro Lopez
Socorro,TX
Summary
Cfesa master service technician with extensive experience at Hagar Restaurant Services, specializing in refrigeration systems ice machines & commercial kitchen equipment troubleshooting and installation. Proven track record in enhancing operational efficiency and mentoring teams. Skilled with a strong focus on customer satisfaction and effective communication, ensuring high-quality service delivery and team performance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Hagar Restaurant Services
El Paso, TX
04.2014 - Current
- Diagnosed and repaired restaurant equipment to enhance operational efficiency.
- Led team in performing routine maintenance on kitchen appliances and systems.
- Mentored junior technicians, providing training on best practices and safety protocols.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
Service Manager
Hagar Restaurant Services
El Paso, TX
2021 - Current
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed over 25 workorders per day while collaborating with mfg and customers
- Trained and mentored staff on service protocols and best practices.
- Implemented new training programs to enhance team performance and service quality.
- Developed schedules to optimize staffing levels during peak hours.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Refrigeration Technician
Smart Tech
El Paso, TX
04.2011 - 04.2014
- Diagnosed and repaired low, medium, and high temp refrigeration systems including ice machines of all brands to ensure optimal performance.
- Conducted routine maintenance on HVAC equipment to enhance efficiency.
- Assisted in installation of commercial refrigeration units, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot complex refrigeration issues effectively.
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Delivered high-quality installations for a wide range of commercial clients including supermarkets, restaurants, hotels, warehouses, and manufacturing facilities.
- Upheld a clean and organized working environment by maintaining tools, equipment, and workspaces in excellent condition for optimal performance and safety.
Education
GED -
El Paso Community College
El Paso, TXAssociate of Science - HVAC
Western Technical College
El Paso, TX05-2013
Skills
- Cfesa master technician Certified
- Refrigeration systems
- Troubleshooting skills
- Installation and repair
- Rational Certified
- Cleveland combi Certified
- Frymaster Certified
- Henny Penny Certified
- Pitco Certified
- Accutemp Certified
- Lincoln Certified
- Merrychef Certified
Certification
CFESA MASTER TECHNICIAN
HENNY PENNY TECHNICIAN
RATIONAL TECHNICIAN
ELECTROLUX TECHNICIAN
CLEVELAND TECHNICIAN
ALTO SHAAM TECHNICIAN
ACCUTEMP TECHNICIAN
PITCO TECHNICIAN
FRYMASTER TECHNICIAN
GARLAND TECHNICIAN
LINCOLN TECHNICIAN
MERRYCHEF TECHNICIAN
MIDDLEBY TECHNICIAN
RANDELL TECHNICIAN
TRUE TECHNICIAN ETC.....
Timeline
Lead Service Technician
Hagar Restaurant Services
04.2014 - Current
Refrigeration Technician
Smart Tech
04.2011 - 04.2014
Service Manager
Hagar Restaurant Services
2021 - Current
GED -
El Paso Community College
Associate of Science - HVAC
Western Technical College