Bryant Perry

Performing Service and Maintenance calls-

Supported newer technicians in identifying and fixing issues.

Setting leads for Install/Project Managers to sell job.

Turning in warranty equipment.

Working hand in hand with Project managers and Install Coordinators.

Selling equipment and other repairs for customers

Financing- Wells Fargo, Greensky, Turns

• Explained diagnostic findings to customers and outlined repair or service options.
• Inspected equipment to diagnose operational issues.
• Diagnose and troubleshoot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

• Evaluated systems according to predetermined checklist and noted issues.
• Gained knowledge of standard equipment, including manufacturer repair guidelines.
• Inspected equipment to diagnose operational issues.
• Performed maintenance duties and safely handled chemicals and solutions.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Maintained security against external and internal theft at department store. Monitoring store traffic, suspicious activity from shoppers, employees and management. Reading X Reports on all terminals to track patterns of discrepancies and shortages of funds and currency. When a subject was observed commiting theft, monitoring them with PTZ dome cameras and still surveillance equipment until the point of last sale. Making the apprehension of subject with stolen merchandise. Stopping all shrinkage, and total loss. Working hand in hand with Decatur Police Department, while appearing in city court for prosecution. Very computer literate. Proficient with Microsoft Excel, and all versions of Windows. Knowledgable with Sensornatic and American Dynamics Security Systems, tape and DVR recording. Completed level 1 interrogation class and Level 1 Sensitivity training. 35 career apprehensions. 4 being employee apprehensions. 6 Felony, 25 Misdemeanors dating back to 2001 when i also did Loss Prevention at Dillard's. (Department Store) Also was the Shipping and Receiving Lead and Manager at Dillard's 2002-2004. I logged in all shipping manifests, and truck log manifests. Ensured all cartons and containers were unloaded put on racks and brought to floor. Scheduling, Payroll, Overseeing about 11 other shipping workers as well as 6 cleaning crew team members. Also in charge of all cash room money drops to Regions/Wells Fargo and coinciding logs.