Shawn Parker
Iraan,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Lead Service Technician
JessCo Solutions
Iraan, Tx
01.2025 - Current
- Diagnosed and repaired malfunctioning equipment to ensure optimal performance.
- Conducted routine maintenance checks on various systems and machinery.
- Collaborated with team members to develop effective service protocols.
- Trained junior technicians on standard operating procedures and safety practices.
- Maintained accurate records of service activities and parts inventory.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Diagnosed electrical issues using testing equipment and tools.
- Maintained safety protocols while working on high-voltage systems.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers, transformers, or other components.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
- Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.
- Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Resolved safety issues related to faulty wiring installation practices in a timely manner.
- Assessed, tested and operated variety of electrical components and systems.
- Replaced defective switches, relays and motors.
- Read blueprints to accurately install wiring according to the manufacturer's specifications.
- Troubleshot malfunctioning equipment to determine root causes of malfunctions.
- Provided training on safety procedures related to working with electricity.
- Verified continuity of circuits in electrical wiring systems using testing devices such as ohmmeters.
- Diagnosed complex electrical problems by utilizing schematics and technical manuals.
- Committed to completing projects by working extra hours on weekends and holidays.
- Tested and repaired electric motors, variable frequency drives, alarms and control systems.
- Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).
- Maintained inventory of parts for immediate and emergency repairs.
- Provided training to new technicians on equipment handling procedures.
- Replaced worn components to ensure proper operation of systems.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Communicated with clients regarding emissions standards and compliance requirements.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Leather Worker
Big Bend Saddlery
Alpine, Texas
07.2023 - 12.2024
- Crafted custom leather goods using traditional techniques and modern tools.
- Selected high-quality leather materials to ensure product durability and aesthetics.
- Operated sewing machines to stitch leather parts for saddles and accessories.
- Maintained and operated leatherworking tools, such as punches, hammers, skivers, and stitching machines.
- Stitched leather by hand or using machine.
- Assembled finished products including wallets, purses, belts, shoes, bags and saddles.
- Created custom designs for clients utilizing sketches or photographs of the desired product.
- Maintained organized workspace and tools for efficient production flow.
- Collaborated with team members to streamline production processes and workflows.
- Worked at fast and steady pace to meet production goals.
- Sorted through various types of hides in order to select appropriate materials for specific projects.
- Managed inventory levels of raw materials and supplies necessary for crafting jobs.
- Organized storage areas in order to keep track of materials used in production processes.
- Inspected equipment before and after use to verify functionality and promote continued accuracy and efficiency.
- Checked work orders before making drastic cuts into leather or finishing products to prevent mistakes and wasted materials.
- Resolved customer inquiries regarding product care and customization options.
- Provided customer service assistance in selecting appropriate styles and colors for requested items.
- Attended trade shows in order to showcase company's latest creations.
- Conducted research on new techniques related to leather working processes.
Education
Certus NFPA 70E - Arc Flash Training
JessCo Solutions
03.2025 - 06.2026
PEC Learn - H2S Clear
American Safety
06.2026 - 06.2026
AV3000 - Respirator Fit Test
American Safety
10.2025 - 06.2026
Aerial LiftMEWP 38 - Man Lifit
American Safety
04.2025 - 06.2026
Class VII Forklift Operations And Safety - Forklift
American Safety
04.2025 - 06.2026
Fall Protection - Fall Protection
American Safety
04.2025 - 04.2026
Andrews High School
Andrews, TXSkills
Resourceful Lead Service Technician specializing in troubleshooting and maintenance of complex equipment Improved customer satisfaction through effective communication and superior service delivery while leading teams and streamlining processes for enhanced operational efficiency Adapted quickly to new environments, demonstrating strong customer service and multitasking abilities
Resourceful Lead Service Technician specializing in troubleshooting and maintenance of complex equipment Improved customer satisfaction through effective communication and superior service delivery while leading teams and streamlining processes for enhanced operational efficiency Adapted quickly to new environments, demonstrating strong customer service and multitasking abilities
References
References available upon request.
Timeline
PEC Learn - H2S Clear
American Safety
06.2026 - 06.2026
AV3000 - Respirator Fit Test
American Safety
10.2025 - 06.2026
Aerial LiftMEWP 38 - Man Lifit
American Safety
04.2025 - 06.2026
Class VII Forklift Operations And Safety - Forklift
American Safety
04.2025 - 06.2026
Fall Protection - Fall Protection
American Safety
04.2025 - 04.2026
Certus NFPA 70E - Arc Flash Training
JessCo Solutions
03.2025 - 06.2026
Lead Service Technician
JessCo Solutions
01.2025 - Current
Leather Worker
Big Bend Saddlery
07.2023 - 12.2024
Andrews High School