Hunter Oliver Gomez
Citrus Springs
Summary
Experienced Lead Service Technician looking to transition into Service Management with a strong record of leading field teams, managing high-volume operations, and maintaining exceptional customer satisfaction. Skilled in workflow optimization, scheduling, troubleshooting, and team leadership. Adept at improving operational efficiency, reducing downtime, and ensuring high-quality service delivery. Proven ability to build trust with clients and internal teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Service Technician
OWL Services
03.2025 - Current
- Lead service operations for fueling and industrial systems across multiple sites.
- Act as primary customer contact, improving service satisfaction and retention.
- Oversee troubleshooting, repair strategies, and workflow prioritization to minimize downtime.
- Train and mentor technicians on procedures, safety, and technical updates.
- Ensure accurate documentation, reporting, and compliance with regulatory standards.
- Collaborate with supervisors and vendors to resolve escalated issues efficiently.
Lead Service Technician
SPATCO Energy Solutions
10.2020 - 03.2025
- Directed field teams during high-priority service calls with hands-on technical support.
- Managed scheduling, communication, customer follow-up, and task delegation.
- Mentored new technicians to improve technical accuracy, productivity, and safety compliance.
- Diagnosed complex mechanical, electrical, and software-related issues and implemented solutions.
- Maintained strong client relationships through transparent communication and dependable service.
- Coordinated with manufacturers to resolve escalations and stay current on equipment updates.
Professional Athlete
Cincinnati Reds
07.2018 - 08.2020
- Developed leadership, teamwork, and discipline in a high-performance environment.
- Coached and mentored younger teammates to enhance skill development and confidence.
- Adapted quickly to pressure, changing strategies, and competitive challenges.
- Represented the organization professionally through community engagement and public appearances.
Education
Associate of Arts - Business Management
Northwest Florida State College
Niceville, FL01.2016
Skills
- Team Leadership & Technician Training
- Service Operations & Workflow Optimization
- Scheduling & Workload Prioritization
- Technical Troubleshooting & Diagnostics
- Customer Relationship Management
- Performance Coaching & Mentorship
- High-Volume Service Call Management
- Safety & Compliance Management
- Vendor & Manufacturer Coordination
- Technical Support & Field Service Expertise
- Quality Control & Documentation Accuracy
Websites
Certification
Dover Wayne | Veeder-Root | VeriFone | FuelMaster | Gasboy Atlas & Prime | Franklin Fueling | EV ChargePoint
Timeline
Lead Service Technician
OWL Services
03.2025 - Current
Lead Service Technician
SPATCO Energy Solutions
10.2020 - 03.2025
Professional Athlete
Cincinnati Reds
07.2018 - 08.2020
Associate of Arts - Business Management
Northwest Florida State College