Caleb Hill
Springboro,OH
Summary
Results-driven Leadership Professional experienced in mentoring teams and optimizing operations. Achieved employee development and customer satisfaction through effective communication and problem-solving. Focused on fostering success in individuals and organizations by creating supportive environments and maintaining high standards of accountability.
Overview
9
9
years of professional experience
Work History
Lead Service Technician
EcoShield
Columbus, OH
06.2024 - Current
- Lead and mentor service technicians by providing technical guidance and field support.
- Train new technicians on treatment methods, safety procedures, customer service, and company standards.
- Assist technicians with technical questions and complex pest control issues.
- Resolved challenging customer situations, enhancing customer satisfaction.
- Co-led weekly team meetings to discuss safety protocols, performance metrics, and operational updates.
- Assist the Service Manager with scheduling, office operations, documentation, and administrative responsibilities.
- Develop customized pest treatment strategies based on property layouts and customer needs.
- Maintain exceptional customer relationships through professional communication and quality service.
Pest Control Technician
Terminix
Cincinnati, OH
09.2020 - 06.2024
- Delivered residential and commercial pest control services while maintaining a professional appearance and clean service vehicle.
- Educated customers on pest identification, prevention, and treatment options, including rodents, termites, snakes, and other common pests.
- Developed effective treatment plans tailored to each property's unique needs.
- Prioritized customer safety by modifying treatment procedures in homes with young children.
- Removed webs, nests, and pest harborage areas to reduce future infestations.
- Consistently provided outstanding customer service while meeting productivity and quality standards.
Assistant Store Manager
Footlocker
Dayton, OH
02.2017 - 08.2020
- Improved store operations by implementing procedures that addressed operational inefficiencies.
- Managed customer experiences by ensuring exceptional service and coaching team members on customer engagement.
- Recruited, interviewed, hired, and onboarded qualified employees to build a high-performing team.
- Trained, coached, and evaluated employees to achieve sales and performance goals.
- Organized promotions and in-store events that increased customer engagement and sales.
- Assisted with scheduling, inventory management, daily operations, and performance reporting.
Education
High School Diploma -
Miamisburg High School
Miamisburg05-2017
Skills
- Leadership & Team Development
- Customer Service Excellence
- Technician Training & Mentoring
- Pest management
- Technical Troubleshooting
- Customer Issue Resolution
- Technical Documentation
- Workflow Optimization
- Process Improvement
- Task Prioritization
- Deadline Management
- Critical Thinking
- Problem Solving
- Safety Compliance
- Operational Support
- Relationship Building
Timeline
Lead Service Technician
EcoShield
06.2024 - Current
Pest Control Technician
Terminix
09.2020 - 06.2024
Assistant Store Manager
Footlocker
02.2017 - 08.2020
High School Diploma -
Miamisburg High School