Bryan Long

• Diagnosed and repaired heating systems to ensure optimal performance and safety standards.
• Collaborated with team members to enhance service efficiency and customer satisfaction.
• Trained junior technicians on best practices for installation and maintenance procedures.
• Managed inventory of parts and tools, ensuring availability for timely service delivery.
• Used exhaust gas analizers and test equipment to diagnose malfunctioning systems, apparatus and components.
• Boosted overall efficiency through regular calibration of heating equipment controls and sensors.
• Performed emergency repairs after-hours when necessary, demonstrating dedication to client needs while preserving their comfort.
• Provided exceptional customer service, addressing questions and concerns with professionalism and expertise.
• Worked overtime, holidays and weekends to accommodate company needs.
• Traveled to job sites for both scheduled and emergency appointments.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Maintained accurate records of service reports and inventory management using industry-standard software.
• Led troubleshooting sessions to identify root causes of recurring technical problems, driving continuous improvement initiatives.
• Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.

• Diagnosed plumbing issues using industry-standard tools and techniques.
• Executed repairs on residential plumbing systems, ensuring compliance with safety regulations.
• Collaborated with team members to troubleshoot complex plumbing problems efficiently.
• Conducted routine maintenance checks, identifying potential issues before they escalated.
• Enhanced customer satisfaction by providing clear explanations of services performed.
• Streamlined service processes, improving response times for emergency calls.
• Inspected equipment to diagnose operational issues.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

- Ran plumbing service including residential and commercial sites.

- Cleaning, troubleshooting, maintaining drains, and potable water systems.

- Performed a variety of fixture installations, estimating, training and supervising helpers, and maintaining the inventory, cleanliness and mechanical integrity of the work truck.

- Purchased power augers, pumps, compressors, and various equipment (in addition to required tools) to carry out job duties.

-Ran all plumbing service calls for drain cleaning, pit service, potable water, and fixture installation. Serviced residential and commercial.

-Worked in remote, rural areas.

- Assisted on boiler, controls, and hydronic system installations.

- Logged all time and material in SmartServe with company issued iPads.

• Crafted piping, including measuring, threading and cutting materials to correct angles.
• Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
• Cut openings in structures, and concrete to accommodate pipes and pipe fittings.
• Provided emergency services to install and repair toilets, water heaters, appliances and showers.
• Inspected sewers and piping systems to assess quality and condition.
• Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
• Prepared detailed records of all project tasks from start to finish.
• Complied with all state plumbing codes throughout duration of each project.
• Expanded trade knowledge by networking with colleagues.
• Eliminated risks by correctly identifying potential safety hazards.
• Independently worked on projects, while offering process coordination and cooperation with other teams.

• Began as a plumbers helper, after 1 year I was promoted to a service technician.
• Repaired plumbing systems, components and equipment.
• Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures.
• Complied with all state plumbing codes throughout the duration of each project.
• Repaired and/or replaced sewer, water, and gas lines.
• Operated wide variety of equipment including power saws, sanders, grinders, cranes, winches, torches, and basic hand tools.
• Trained with company experts to weld intricate parts.
• Provided outstanding customer service.
• Accurately estimated time and materials costs for projects.
• Tracked income, labor and expenses via spreadsheets, and generated weekly reports.

• Stored passenger luggage and personal items with care for safety and security.
• Provided mobility and assistance to disabled passengers.
• Booked rides using Lyft's mobile service.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

• Promoted from grocery clerk to frozen department manager within 5 months.
• Promoted from frozen manager to bulk department manager 6 months after that, and hed the position for 2 years.
• Promoted to grocery department manager, and held the position for 4 years.
• Was assigned 1/3 of the stores in Los Angeles County, and was responsible for transitioning grocery teams to overnights.
• Manage staff of over 20 sales associates, 4 team leaders and 4 assistant managers per store.
• Assign employees to specific duties to best meet the needs of the store.
• Instruct staff on appropriately handling difficult and complicated sales.
• Hired, trained, and evaluated personnel in sales and marketing.
• Examine merchandise to verify that it was correctly priced and displayed.
• Plan budgets and authorized payments and merchandise returns.
• Organize private mailbox system using mailbox manager software.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Report to the district manager regarding all store and staff issues.
• Complete profit and loss performance reports.
• Implemented a new ordering process and identified poor work habits to improve process effectiveness.
• Generated repeat business through exceptional customer service.
• Conduct store inventories once per quarter.
• Implemented visual merchandising strategies to improve store layout and customer experience.
• Analyzed sales data to identify trends and adjust product offerings accordingly.
• Ensured a pleasant working environment for all employees by implementing a rewards program and actively communicating with all team members.
• Reviewed inventory levels on a daily basis and placed orders for products and merchandise for restocking purposes.
• Engaged customers and provided a very high level of service and support, helping them find the products and items that they needed.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Followed merchandising guidelines to present visually appealing displays.
• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Stocked and replenished merchandise according to store merchandising layouts.

• Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in football
  
• Accepted coaching, constructive criticism and recognition with humility and composure.
• Exhibited sound judgment while executing coaching responsibilities and functions.
• Developed game plans and adjusted them according to various game situations.
• Taught a range of sport-specific skills in a clear, safe manner.
• Acted as a positive role model for team participants and in the community.
• Developed guidelines for injury prevention.
• Demonstrated a high level of respect for opponents, officials and facilities.
• Recommended and ordered equipment, supplies and uniforms.
• Drilled student-athletes in run, jump, turn and switching man-to-man defenses.
• Supervised practices and contests, prioritizing safety at all times.
• Developed positive relationships with parents, schools and the community.

• Answered customer questions regarding store merchandise, department information and pricing.
• Led merchandise selection, pricing, planning and marketing.
• Ran markdown reports, managed store replenishment and analyzed buying reports.
• Assembled promotional displays, including quarter and full-size point of purchase displays.
• Conferred with store managers to obtain information about customer needs and preferences.
• Completed stock orders and managed inventory levels.
• Established strong vendor relationships to maintain and support the business.
• Tracked and recapped key item performance.
• Rotated manufacturer products as needed.
• Educated employees on new merchandise during seasonal workshops.

• Carefully interviewed, selected, trained and supervised staff.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Reduced labor costs from over 15% to 11%  while maintaining excellent service and profit levels.