Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Custom Section
Timeline
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Marko Stefanovic

Naperville,USA

Summary

Dynamic leader and skilled technician with a proven track record at Tesla, specializing in service operations management and team development. Excelled in enhancing workflow efficiency and customer satisfaction, achieving significant performance improvements. Expert in safety compliance and process improvement, adept at fostering a collaborative team culture.

Overview

3
3
years of professional experience

Work History

Lead Service Technician

Tesla
Naperville, IL
07.2024 - Current
  • Led a team of technicians, ensuring the timely and efficient completion of daily service operations
  • Managed team productivity by dispatching work, coordinating walk-ins, and aligning tasks with shop goals
  • Developed and implemented processes to improve workflow and reduce inefficiencies, achieving consistent performance improvements
  • Mentored and trained technicians, fostering skill development and promoting a collaborative team culture
  • Worked closely with managers to ensure alignment on operational objectives and daily targets
  • Maintained safety compliance by leading EHS initiatives and educating team members on best practices
  • Ensured customer satisfaction by addressing escalations, resolving complex issues, and maintaining high service quality

Service Technician

Tesla
Naperville, IL
06.2022 - Current
  • Delivered high-quality diagnostics and repairs on Tesla vehicles, consistently meeting or exceeding service standards
  • Contributed to shop success by documenting all work concisely and supporting process improvements
  • Collaborated with team members to meet operational goals in a fast-paced, dynamic environment
  • Built strong customer relationships by providing exceptional service and addressing concerns promptly

START Technician - Service Training Programs

Tesla
02.2022 - 06.2022
  • Completed Tesla's intensive START training program, developing advanced diagnostic and repair skills
  • Gained comprehensive technical knowledge through hands-on training and real-world applications

PATHWAY to START Service Training Programs

Tesla
10.2021 - 02.2022
  • Prepared for the Tesla START program by building foundational technical skills and focusing on teamwork and problem-solving

Education

Law and Business Degree -

Nikola Tesla University
Belgrade, Serbia
01.2014

Skills

  • Leadership & Team Development
  • Service Operations Management
  • Customer Satisfaction & Issue Resolution
  • Performance Metrics Monitoring
  • Process Improvement
  • Safety & Compliance

Accomplishments

  • Consistently ranked as one of the most productive technicians in the shop.
  • Successfully led the team to meet or exceed bonus targets multiple times.
  • Achieved all Tesla service certifications, showcasing exceptional technical expertise.
  • Recognized for outstanding work ethic and leadership abilities.
  • Contributed to a safer and more efficient shop environment by spearheading safety initiatives.

Hobbies and Interests

  • Passionate about team leadership and operational management.
  • Enthusiastic about NBA, NFL, and running; currently training for a marathon.

Custom Section

  • Suport of cybertruck lunch in november 2023 AT Austin giga factory

Timeline

Lead Service Technician

Tesla
07.2024 - Current

Service Technician

Tesla
06.2022 - Current

START Technician - Service Training Programs

Tesla
02.2022 - 06.2022

PATHWAY to START Service Training Programs

Tesla
10.2021 - 02.2022

Law and Business Degree -

Nikola Tesla University

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Marko Stefanovic