Michael Burcham
Hope Mills,NC
Summary
Seasoned Lead Service Technician with a robust history at Coca-Cola Bottling Company Consolidated, showcasing expertise in electrical troubleshooting and customer relationship management. Achieved over 93% work order completion within 12 hours, leveraging skills in planning, technical support, and training. Excelled in project management and report generation, demonstrating a strong blend of hard and soft skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Coca-Cola Bottling Company Consolidated
Fayetteville, NC
01.2023 - Current
- Conducts training, guidance, suggestions, and technical support to install technicians and service technicians to complete jobs to company standards
- Assists and supports Territory Manager with daily responsibilities, including conducting parts inventory and transferring and receiving parts and assets
- Leads in special projects and assignments
- Efficiently uses laptop and tablet for completing work orders, surveys, research, expense reports, and emails
- Professionally diagnose and repair a variety of different fountains, vendors, and coolers
- Properly maintain tools and manage parts inventory of $45,000, ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job
- Purchases equipment for teammates to ensure they have the proper tools to complete their jobs
Service Technician
Coca-Cola Bottling Company Consolidated
Fayetteville, NC
06.2021 - 01.2023
- Performs refrigeration, electrical, and plumbing skills on various Coca-Cola equipment, including fountain dispensers, coolers, and vending machines
- Meets the goal of completing 93% of work orders issued within 12 hours while avoiding callbacks for at least 14 days
- Issued and operated company vehicle and was responsible for keeping the vehicle clean and organized
- Create paper and electronic documentation of work done and fill out forms on various applications
- Build strong relationships with customers and co-workers to improve rapport and increase sales and satisfaction
- Maintain accurate inventory of over $40,000 in control boards, motors, refrigeration parts, electrical parts, and tools
Fountain Installer
Coca-Cola Bottling Company Consolidated
Fayetteville, NC
05.2015 - 06.2021
- Conducts plumbing and electrical work as required
- Survey future install jobs by meeting with customers or contractors to understand their needs and create a plan of action
- Delivered an exceptional level of service by installing equipment to the customer's needs
- Educates and trains customers on how to operate and care for equipment safely
- Earned the business of several local restaurants and stores by selling our products to them, convincing them to switch from competitor's products
- Creates reports on Microsoft Word that are shared with teammates and supervisors to explain work done
- Ordered equipment for installation jobs and packed and shipped equipment removed from the customer
Delivery Merchandiser
Coca-Cola Bottling Company Consolidated
Fayetteville, NC
09.2013 - 05.2015
- Responsible for driving tractor-trailers and delivering pre-ordered beverages to assigned accounts
- Merchandise, display, and rotate products according to company standards
- Invoice and collect monies due
- Pickup and display company property
- Develop excellent relationships with account managers and employees by communicating what goals need to be met and ensuring they are made
Cannon Crew member (Sergeant / E-5)
United States Army
Fort Bragg, United States
01.2006 - 12.2012
- Deployed in support of Operation Iraqi Freedom for a total of 2 and a half years
- I completed the Combat Life Savers course with excellent marks throughout training
- Rendered first aid to local nationals using medical knowledge and terminology to communicate activities performed to medical doctors, Americans, and foreigners
- There are Dozens of awards based on personal achievements, good conduct, and combat-related
- Enforced safety procedures involving the live firing of a howitzer
- Supervises handling, transportation, accountability, and distribution of ammunition
- Successful completion of leadership courses
- Conducted monthly performance reports on subordinates' performance
- Presenting briefings on various topics, including mission briefings and convoy briefings
- Lead training classes on the operation of weapon systems and other types of equipment
Education
Bachelor of Science - Criminal Justice
American Military University
Charles Town, WV01.2017
Associate of Arts - Criminal Justice
American Military University
Charles Town, WV01.2014
Warrior Leadership Course Certificate -
US Army
Fort Bragg, NC01.2011
Skills
- Planning
- Scheduling
- Technical support
- Electrical troubleshooting
- Parts management
- Customer relationship management
- Team leadership
- Effective communication
- Training and development
- Analysis
- Customer service
- Account Management
- MS Office proficient
- Inventory control
- Training
- Plumbing skills
- Electrical skills
- Coke parts proficient
- Refrigeration Certified
- Efficient reading schematic
- Project Management
- Report generation
Certification
- Commercial Drivers License - Class A
- EPA Certification - Technician Type 1
Phone
cell, (910) 916-3287
Activities
- Army Achievement Medal
- Army Commendation Medal (x3)
- Army Good Conduct Medal (x2)
- Iraqi Campaign Medal (3 stars)
- Non-Commission Officer Academy Ribbon
- Parachutist Badge
- Drivers Badge
Timeline
Lead Service Technician
Coca-Cola Bottling Company Consolidated
01.2023 - Current
Service Technician
Coca-Cola Bottling Company Consolidated
06.2021 - 01.2023
Fountain Installer
Coca-Cola Bottling Company Consolidated
05.2015 - 06.2021
Delivery Merchandiser
Coca-Cola Bottling Company Consolidated
09.2013 - 05.2015
Cannon Crew member (Sergeant / E-5)
United States Army
01.2006 - 12.2012
Bachelor of Science - Criminal Justice
American Military University
Associate of Arts - Criminal Justice
American Military University
Warrior Leadership Course Certificate -
US Army
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