Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Publications
Patents
Timeline
Generic

Pedro Manrique

Pasadena

Summary

Senior Management Expansive PLM, Kotter and ADKAR OCM, CRM, CLM, IAM, ILM, AI, GenAI and ChatGPT development, that include JIRA, Scrum, Confluence, Waterfall, Agile frameworks, and PMO instantiations. Comprehensive Agile coaching, Waterfall, Scrum master, sprint planning, daily standup, retrospectives, and backlog grooming. Salesforce, ServiceNow, NetSuite, and Oracle integration, validation with production launch for continuity, and business roadmap build, deployment, and project metrics. Completed AI, ChatGPT coursework, training, and integrated development platforms with engineering teams. Experienced testing, regression testing, UAT, A/B, root cause and closure, with associated hyper care for client facing applications. IT network infrastructure integration for warehouse application, inventory management, hyper care, and transportation fleet maintenance. Platforms and training include iOS, MacOS, Microsoft, JIRA, Confluence, PowerPoint, Keynote, MSProject, Smartsheet, Asana, and Monday. Project Management Professional (PMP) Certificate in process with Google.

Overview

26
26
years of professional experience

Work History

Sr. Manager, Program Management (Consultant)

QSC Pro Audio
Costa Mesa
12.2024 - Current
  • PLM assessment and improvements to support accelerated development and reduced risk with ODM/JDM partners in Asia.
  • Assessments resulted in the implementation of retrospectives at each phase gate with internal team and external ODM/JDM partners.
  • This integrated accelerated development, lessons learned and best practices from internal team and external ODM/JDM partners.
  • The PLM improvements included JIRA training for first time users in ODM/JDM team members in Asia.
  • This combination reduced risk by integrating lessons learned in manufacturing, QA, reliability, compliance, and safety agency requirements prior to shipment of products.
  • Created and managed development, PLM in Confluence and JIRA.
  • Generated and managed scrum boards, sprints, and timelines in JIRA with companion communications in Confluence.
  • Provided bi-weekly reporting of project status and financial reports on health and progression of programs for senior leadership team.
  • Scope of work included eight projects concurrently that generated eight figures of revenue annually.
  • Integrated CRM into product development for beta testing and sales support in EMEA, LATAM, and APAC.
  • Integrated OCM updates with ADKAR in PMO to increase reliability, vendor onboarding and training in Jira for manufacturers in China, Thailand, and Taiwan.

Sr. Engineering Manager (Consultant)

Louroe Electronics
Los Angeles
07.2024 - 12.2024
  • PLM assessment and improvements to support effective software development, regression testing, and beta validations with VMS platforms prior to releasing software to end users.
  • This included improved software release methods and data hygiene in GitHub code repository.
  • Managing business development, interoperability and outreach with VMS, weekly reports, and product launches into professional integration markets.
  • Security audio surveillance software and hardware for analog and digital products, with interoperability to industry standard video management systems.
  • Created regression testing for VMS interoperability and stability of product in the field.
  • Multiple project reviews, Kotter and ADKAR OCM, CRM, security systems integrations and interoperability with video management systems that comply with ONVIF profiles.
  • Integrated CRM into technical support and regression testing of software for security surveillance space with clients that included Starbucks and LA Metro among others.
  • Integrated AI roadmaps, OCM updates into technical support, software development, sales team training.

Technical Program Manager (Consultant)

3Degrees
Los Angeles
01.2024 - 06.2024
  • PLM assessment and improvements in culturally aligned usage of Agile, JIRA, Asana, Confluence, scrum master methods, retrospectives, weekly reports, and SQL tools to sustain growth of business.
  • PLM improvements with stitching NetSuite, Salesforce, and legacy Oracle databases, CRM, CLM, to support sales channels with increased efficiency.
  • Compliance and regulatory frameworks implemented for internal stakeholders and external clients.
  • Provided training in project management principles to internal project managers to build awareness, scalability, and capability.
  • OCM, ChatGPT and GenAI training and tracking of progress within the developer community in the company.
  • Integrated CRM into dedicated App for feedback and improvements of customer experience and response effectiveness.
  • Integrated OCM updates into software development processes, PMO efficiencies, and project management training.

Business Consultant

DRP Systems
Los Angeles
03.2023 - 02.2024
  • Leadership development training, and personal development plans for Los Angeles Fire Department (LAFD), City of Glendale, and Los Angeles Police Department (LAPD).
  • Los Angeles Mayor Garcetti’s Blue Ribbon Commission on Employment Equity member developing programs and training for employers and formerly incarcerated to reduce recidivism, employer training, and engagement in the workplace.
  • Business advisor, assessment, operations, development.
  • Data analysis, recommendations, strategy, and implementations.
  • Product and program management, driving enhanced EBITDA.
  • Managed Salesforce enterprise integration, building CRM framework in the process.
  • Salesforce business development, OCM process and leadership efficiencies, vetting of third party team and integration.
  • Operationalized Salesforce sales team with training and customer facing applications.

Senior Technical Program Manager (Consultant)

GoDaddy
Los Angeles
10.2022 - 03.2023
  • Extensive PLM integrations with data privacy, enterprise data management, data lifecycle, milestones, Agile, scrum master, retrospectives, weekly reports, and data analyst algorithm development for e-commerce platforms.
  • Completed AI, ChatGPT coursework, training, and integrated development platforms with engineering teams.
  • IT infrastructure integration, JIRA integration, Asana, with SaaS e-commerce applications, web and mobile platforms, enterprise-scale with international facing clients.
  • As a company critical enterprise milestone, managed the implementation of Generative AI by software engineers as required by CTO at the time.
  • Integrated CRM into predictive models of client purchasing needs with data scientists and machine learning algorithm implementations to increase sales by 8 figures.
  • Integrated OCM updates with ADKAR in engineering staff training, data analytics development, and individual development plans of employees.

Cloud Program Manager (Consultant)

Google
Los Angeles
08.2022 - 10.2022
  • Program Management, Agile, Waterfall support, and change management for cloud, chat, and voice bot applications.
  • Extensive SDLC, Agile coach, Gantt chart, intent, utterances, testing to Dev, SQL, CRM, CLM, testing to Stable, release to production deployment for several hundred intent outcomes.
  • Worked as a client-facing interface to support development and large-scale deployment.
  • Users included 3.1 million engagements of client bot applications nationally and internationally.
  • Integrated CRM into predictive models of user traffic to improve service, resource loading, and user experience for rate of 3.1 million monthly chatbot interactions.
  • Process and operations work include sprint calendar mapping with intents delineated in detail.
  • Supported AI integration and training in SDLC development with front and back end software engineering talent.

Senior Security Technical Program Manager (Consultant)

Walt Disney Animation Studios
Burbank
04.2022 - 09.2022
  • Program management and incremental change management with a platform engineering group focused on IAM, vulnerability management, zero day planning in the cybersecurity space.
  • Workflow analysis, patching responsiveness, firewall audit, inventory management integration, logging and alerting, disaster recovery, and business continuity integrated.
  • This work was operationalized with sprint planning, backlog grooming, and scrum to confirm utility and value for an organization with Google Suite tools.
  • Communicated daily with stakeholders, privacy, security, and risk management requirements for business continuity, zero day planning, and disaster recovery projects.

Senior Program Manager (Consultant)

Deloitte
Los Angeles
02.2022 - 06.2022
  • PLM assessment and integrations for GCP applications for warehouses in three states for autonomous transportation fleets.
  • Senior Manager, change management in Deloitte’s Core Business Operations, Program Management.
  • Matrixed project management, warehouse infrastructure development, implementation, and enterprise deployment.
  • Comprehensive, UAT, A/B testing, ServiceNow integration and platform testing, system validation, cutover planning, followed by hyper care with client approvals for sign-off outcomes.
  • Weekly reports into Deloitte and additionally into their client to review status, risk, and paths to green for projects located in California and Texas for autonomous fleet integrations.
  • Managed BRINQA development and integration into applications and frameworks to mitigate vulnerabilities.
  • Managed hands on client facing product launches and frameworks for a driverless fleet of vehicles.

Senior Technical Program Manager (Consultant)

NIKE
Los Angeles
12.2021 - 02.2022
  • PLM assessment and integrations for data annotation with data scientists, machine learning, to generate ecommerce integrations of 1100 microservices.
  • Managed projects with Agile, daily stand-ups, scrum methods that incorporated 1100 microservices into Asia.
  • Developed unique OKTA CRM, cloud application for specific Asian third party with AWS integration at enterprise scale.
  • Customer Service Transformation (CST), data governance, scrum master, building ground up infrastructure and processes to support workflow and business outcomes.
  • IT infrastructure integration for 1100 microservices transferred into China, with Cloud embedded frameworks.
  • Integrated OCM updates into software development, scrum and sprint workflows to increase efficiencies in project schedules.

Senior Program Manager (Consultant)

Ingram Micro
Irvine
09.2021 - 01.2022
  • PLM assessment and integrations of projects with 24 product managers for an e-commerce enterprise platform deployed into 28 countries in one business quarter.
  • Integrated AWS platforms, SaaS and embedded Cloud applications at enterprise scale for B2B e-commerce.
  • Relationship-based management that assures product managers and engineering teams, both in and outside the United States complete milestones and outcomes for programs.
  • Extensive Software Development Life Cycle (SDLC), SQL, Agile coach, JIRA hygiene, scrum master, Smartsheet, UAT- A/B testing, enterprise data management, data lakes, CRM, CLM, IAM, and content management for SaaS applications in mobile platforms deployed in 28 countries.
  • Integrated OCM updates in product management workflow in Confluence and Jira to increase effectiveness of roadmap planning and execution.

Senior Security Technical Program Manager (Consultant)

Warner Brothers Entertainment Group
Los Angeles
09.2020 - 09.2021
  • Managed large scale project that included IAM, ILM, change management with 13k users, AWS and Azure over two business quarters to optimize change management event outcomes for users and businesses.
  • Frameworks to mitigate vulnerabilities.
  • Extensive data privacy and data cycle development for e-commerce platforms.
  • Managed IAM projects with data governance, data privacy, GCP applications for cybersecurity remediation of 8 metrics for 300 vendors throughout the globe.
  • Developed SOW with legal in the United States and UK for 300 vendors with SaaS integrations, embedded Cloud applications, as part of an eight figure project mandate.
  • Customer Service Transformation (CST), tuning infrastructure and processes to support workflow and business outcomes with a pool of 300 vendors throughout the globe.

Director of Sales Operations (Full time)

MASTERY CODING
Century City
10.2019 - 08.2020
  • PLM assessment and integration of ZOHO based sales operations for startup with national clients.
  • Comprehensive staffing with 65 independent sales contractors interviewed and onboarded in one month to support sales into elementary, middle, and high schools.
  • Budget tracking, sales forecasting, SaaS, CRM, CLM, SDLC, and reconciliation for startups in challenging economic times.
  • Worked intimately with sales staff to support business metrics and financial outcomes with Google Suite tools.
  • Customer Service Transformation (CST), building ground-up infrastructure and processes to support workflow and business outcomes.
  • Financial management of business development budgets.
  • Intimate Lifecycle of Customer mapping and implementation for education space.
  • Integrated CRM frameworks in Zoho to provide best in class experience and support in education space for clients that included LAUSD.

Organizational Development and Change Management (Consultant)

SUNDIAL POWDER COATINGS
Sun Valley
06.2019 - 10.2019
  • Intimate PLM assessment and integrations, CRM, operations and contract lifecycle management through tools developed to increase manufacturing efficiencies and business operations.
  • This included BI analytics, building, and tracking of manufacturing-centric metrics with a ground-up EOS framework.
  • Metrics include client service level agreements, margins, materials, and yields in real time for production management.
  • Integration of project management tools that include Asana and Google Suite tools.
  • IT infrastructure rebuild to optimize manufacture, yields, BI tools, and client-facing quotation processes.
  • Platforms include iOS, MacOS, Microsoft, and Smartsheet for Gantt charts.

PMO, Program Manager (Full time)

uBEAM
Marina Del Rey
01.2018 - 06.2019
  • PMO frameworks, PLM, CRM, CLM, change management, processes, procedures, sprint planning, backlog grooming, scrum, Salesforce integration, and charters that define and implement best practices.
  • Comprehensive support scheduling meetings, sprint planning, scrum master, retrospectives, and roadmap integration into JIRA and Confluence operationalized mappings with Google Suite tools.
  • IT infrastructure integration of PMO methodologies, Agile coach, cloud-based work products, applied research, and B2B manufacturing for clients.
  • Managed manufacturing and business sales contracts with B2B clients in addition to concurrent applied research stitched into product development.

Chief Technology Officer (Consultant)

INNOVATIVE/RATPAC DIMMERS
Van Nuys
08.2016 - 04.2017
  • PLM assessment and integrations for manufacturing and rental centric business portfolios.
  • Updates included GCP applications for AWS integration, server build, and e-commerce business for TV/Film/Streaming platforms.
  • Comprehensive AWS integration for business to cloud application, CRM, stitching new server build into the workflow for business continuity with Google Suite tools.
  • Comprehensive support for sprint planning, daily standup, backlog grooming, and roadmap integration into JIRA and Confluence operationalized mappings, SDLC, CRM, and IT infrastructure integrations.
  • Operations, PLM, change management, e-commerce, SaaS, Asana, and contract lifecycle management of vendors throughout the globe.
  • Financial, P&L management of product development budgets.
  • This included OEM product development with a company in Europe, with a master service agreement, statement of work, manufacturing, preproduction, and production milestones stitched into program outcomes.

Global Engineering Program Manager (Consultant)

BELKIN INTERNATIONAL
Compton
08.2008 - 09.2009
  • Enterprise PLM assessments and integrations with Deloitte for 9 figure business unit.
  • Large scale dual and triple sourced ODM and OCM for $300M surge product development portfolio of products in North America, Latin America, South Africa, Europe, and Australia, as well as new product development of Surge products in five regions that generated 9 figures of revenue per year for the largest business unit.
  • Integrated nimble PLM, CRM, process, and execution for business unit.
  • Platforms include iOS, MacOS, Microsoft, Keynote, Keynote, and Smartsheet for Gantt charts.
  • Financial, P&L management of product development budgets.

Product Manager (Consultant)

M-AUDIO
Irwindale
07.2007 - 07.2008
  • PLM assessment and integrations with product development, design methods, ODM manufacturing, and Beta deployment with retail channels.
  • Developed ground-up Product Roadmaps, ROI models, P&L, business justifications, and operations for Executive staff.
  • Broad Asian vendor management of product development team of internal engineering and external contract manufacturers.
  • Teams included EE, ME, SW, FW, HW, ID, Sales/Marketing, and Legal Counsel.
  • Used with Google Suite tools.
  • Designed powered studio monitors that shipped 35k pairs per month.

Senior Engineering Program Manager (Full time)

HARMAN INTERNATIONAL
Northridge
11.1999 - 07.2007
  • OEM automotive applications and projects, leveraging contributions and IP from consumer electronic products.
  • Auto car EQ projects from consumer electronics from JBL and Harman Kardon for OEM integrations.
  • Sr. Engineering Program Manager for the Advanced Technology Group for PLM and CE product development for infinity Systems, JBL, and Harman Kardon which generated eight figures of revenue per year for a nine-figure per year business unit.
  • Co-authored 9 patents for software algorithms designed in software and embedded in mixed signal consumer electronics products that shipped in millions of units for Harman Kardon and JBL.
  • Financial, P&L management of product development budgets.

Education

Ph.D. - Business Administration

Northcentral University
Prescott Valley, AZ

Master of Applied Science - Electrical Engineering

Concordia University
Montreal, QC

Project Management Professional (PMP) Certificate -

Google

Skills

  • Agile, Waterfall, JIRA, Confluence, Asana, Smartsheets, Monday, SharePoint

Volunteer Experience

Sherman Oaks Chamber of Commerce, Sherman Oaks, CA, President, 05/01/10, 07/01/16

Publications

  • Teaching CAPTCHA in PHP Programming, Wu Penn, Manrique, P., Journal of Computing Sciences in Colleges, 2012
  • Is Java Relevant in the Game Industry?, Wu Penn, Manrique, P., Journal of Computing Sciences in Colleges, 2011
  • CIS Curriculum with an Emphasis on Game Programming, Is It Practical?, Wu Penn, Shibata, G., Manrique, P., Journal of Information System Technology & Planning, 2011
  • Identifying Mathematics Topics for Game Programming Curriculums, Wu Penn, Manrique, P., Proceeding of the 2011 Maui International Academic Conference, 01/03/11
  • Game Simulation Programming Career Guide, Wu Penn, Manrique, P., 2012

Patents

  • Speaker Enclosure Configured to Minimize Diffraction, United States 6,619,424, 09/16/03
  • Speaker Housing Configured to Minimize Standing Waves and Resonate Above the Frequency Range of Transducers, United States 6,675,932, 01/13/04
  • Versatile Speaker Base, United States 6,891,957, 05/10/05
  • Waveguide Modeling and Design System, United States 7,197,443, 03/27/07
  • Wide-Band Equalization System (International), Europe WO2007106872A2, 03/27/07
  • Waveguide Modeling and Design System, United States 7,467,071, 12/16/08
  • Variable Alignment Loudspeaker System, United States 7,796,768, 09/14/10
  • Wide-band Equalization System, United States 8,121,312, 02/21/12
  • Electrical Surge Protector and Method of Providing the Same, United States 20130094111, 12/07/12
  • Reduced Latency Low-Frequency Equalization System, United States 8,355,510, 01/15/13

Timeline

Sr. Manager, Program Management (Consultant)

QSC Pro Audio
12.2024 - Current

Sr. Engineering Manager (Consultant)

Louroe Electronics
07.2024 - 12.2024

Technical Program Manager (Consultant)

3Degrees
01.2024 - 06.2024

Business Consultant

DRP Systems
03.2023 - 02.2024

Senior Technical Program Manager (Consultant)

GoDaddy
10.2022 - 03.2023

Cloud Program Manager (Consultant)

Google
08.2022 - 10.2022

Senior Security Technical Program Manager (Consultant)

Walt Disney Animation Studios
04.2022 - 09.2022

Senior Program Manager (Consultant)

Deloitte
02.2022 - 06.2022

Senior Technical Program Manager (Consultant)

NIKE
12.2021 - 02.2022

Senior Program Manager (Consultant)

Ingram Micro
09.2021 - 01.2022

Senior Security Technical Program Manager (Consultant)

Warner Brothers Entertainment Group
09.2020 - 09.2021

Director of Sales Operations (Full time)

MASTERY CODING
10.2019 - 08.2020

Organizational Development and Change Management (Consultant)

SUNDIAL POWDER COATINGS
06.2019 - 10.2019

PMO, Program Manager (Full time)

uBEAM
01.2018 - 06.2019

Chief Technology Officer (Consultant)

INNOVATIVE/RATPAC DIMMERS
08.2016 - 04.2017

Global Engineering Program Manager (Consultant)

BELKIN INTERNATIONAL
08.2008 - 09.2009

Product Manager (Consultant)

M-AUDIO
07.2007 - 07.2008

Senior Engineering Program Manager (Full time)

HARMAN INTERNATIONAL
11.1999 - 07.2007

Ph.D. - Business Administration

Northcentral University

Master of Applied Science - Electrical Engineering

Concordia University

Project Management Professional (PMP) Certificate -

Google

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