Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Emergency Response Specialist
Lewis Environmental
04.2023 - Current
Improved community safety through proactive identification of potential hazards and development of mitigation strategies.
Ensured accurate documentation of all incidents, including detailed reports on response actions taken, resources used, and lessons learned.
Managed inventory of emergency supplies, equipment, and vehicles to ensure optimal readiness for any situation.
Conducted comprehensive risk assessments for various locations, identifying vulnerabilities and recommending appropriate countermeasures.
Provided timely support to impacted communities by rapidly assessing needs and mobilizing appropriate resources.
Mentored junior team members by sharing knowledge, expertise, and best practices in the field of emergency management.
Maintained proper sanitation and cleaning of equipment and work areas.
Reported unsafe situations or conditions to management.
Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
Maintained current understanding of local, state and federal guidelines for emergency response.
Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Delivery Driver
Fed Ex Ground (Beck Services)
03.2023 - 04.2023
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Loaded truck and properly secured items to prevent damage for deliveries.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Successfully avoided time delivery delays by carefully planning best routes.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
On The Job (OJT) Coach
Department of Homeland Security/Transportation Security Administration
02.2022 - 01.2023
Assigned to a trainee to coach/mentor throughout his/her last phase in learning to be a Transportation Security Officer (TSO)
Providing both positive and negative feedback in an efficient manner to ensure a positive experience for both of us
Ensuring that only the most up to date standard operating procedure (SOP) is being taught/followed with no deviations
Providing written documentation/taking notes of what needs to be done and what has been done already
Working with management to ensure that I have a sufficient amount of time with the trainee to be able to coach/mentor them completely through this last phase.
Passenger Support Specialist (PSS)
Department of Homeland Security/Transportation Security Administration
01.2022 - 01.2023
Assigned to assist passengers with disabilities and/or medical conditions with getting through the checkpoint in both an efficient and timely manner
Providing a one on one experience with the passenger and his/her family in a fast paced environment while ensuring that standard operating procedure (SOP) is being followed.
Lead Transportation Security Officer (LTSO)
Department of Homeland Security
07.2021 - 01.2023
Prepares and distributes detailed information to include in daily briefings
Runs a 10 person pod to include making a lane rotation and schedule breaks to ensure the proper amount of people in positions to maintain proper screening efficiency
Provides input to supervisors and managers concerning a variety of human resources matters including, employee performance, reassignments, awards, etc
Trains team members, monitors and reports the status and progress of officers with the supervisor
Manages and maintains positive relationships with employees from a wide variety of backgrounds
Manages and maintains TSA equipment and logs, including Explosive Trace Detection machines, AIT/WTMD calibration logs to ensure compliance with security standards and regulations
Experiences training officers in the duties above
Gathers available, sometimes limited information, to analyze and assess, and make critical and time-sensitive decisions.
Transportation Security Officer (TSO)
Department of Homeland Security
03.2021 - 01.2023
Maintain both a professional appearance and attitude to my co-workers and passengers
Maintain a good understanding of our operating procedure and apply my knowledge to fulfill my duties to protect the nation's transportation systems
Apply said knowledge to mentor/help my co-workers so we all can achieve the same goal
Use all technology available to me to assist me in doing my job of keeping the airport and airplanes safe
Take on the position of acting lead when asked so we all can keep the checkpoint running smoothly
Some duties consist of.....
Providing front line security protection to air travelers, airports, and airplanes
Wanding, performing pat down searches, operating an x-ray machine, screening baggage, and reviewing tickets
Identifying dangerous objects on passengers and in baggage or cargo, and preventing these objects from being transported onto aircraft
Using diverse electronic detection and imaging equipment
Using interpersonal skills to effectively communicate with passengers and my co-workers
NIO Officer for TSA
Department of Homeland Security
10.2020 - 01.2023
Point of Contact for NIO briefings for my fellow co-workers
Help relay any important/relevant information to the front lines in my home airport.
Question/persuade/refer (QPR) TSO
Department of Homeland Security
09.2020 - 01.2023
This is a suicide prevention certification
I make sure that I am readily available at all times to help anyone thinking of suicide
I am a point of contact (POC) for either my home airport or any hub/spokes I am a part of.
Optimized BD(Behavior Detection) Certified
Department of Homeland Security
11.2019 - 01.2023
Duties include (but not limited to) performing observation and engaging in voluntary encounters with the public to determine whether individuals may be involved in harmful activities against transportation systems
Use experience and knowledge of the work and governing law, regulations, policy, and procedures, to independently complete the majority of work without the need to refer issues to a superior for decision
Develop an understanding of the anticipated composition of travelers associated with flights or other modes of transportation, and the behaviors to be expected and assess deviations from those behaviors
Assess multiple individuals simultaneously and use defined methods to detect unusual behavior
Patrol the facility and serve as a general security presence and visible deterrent to crime and rule infractions.
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
04.2019 - 03.2021
A self-motivated Transportation Security Officer, willing to learn new and exciting things with speed and accuracy
Successfully use knowledge of standard operating procedure daily and apply said knowledge to keep up with a fast-paced/ever-changing
Always maintain honesty and professionalism with every interaction I have with either passengers, co-workers, and stakeholders
Skills include but not limited to: -Conducting visual inspection of traveling documents and government-issued identification in order to identify and report fraudulent documents, and individuals requiring additional screening
Interacting with the public, giving directions and responding to inquiries
Operating screening equipment to identify dangerous objects in carry-on bags, checked bags, and on passengers, and preventing those objects from being transported onto aircraft
Retaining and implementing the knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and being open to change while adapting to new information and unexpected obstacles
Engaging in the continuous development of critical thinking skills necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
Maintaining both focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crises and routine situations
Providing security and protection of air travelers, airports, and aircraft in a courteous and professional manner.
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
02.2018 - 03.2019
A self-motivated Transportation Security Officer, willing to learn new and exciting things with speed and accuracy
Successfully use knowledge of standard operating procedure daily and apply said knowledge to keep up with a fast-paced/ever-changing
Always maintain honesty and professionalism with every interaction I have with either passengers, co-workers, and stakeholders
Skills include but not limited to: -Conducting visual inspection of traveling documents and government-issued identification in order to identify and report fraudulent documents, and individuals requiring additional screening
Interacting with the public, giving directions and responding to inquiries
Operating screening equipment to identify dangerous objects in carry-on bags, checked bags, and on passengers, and preventing those objects from being transported onto aircraft
Retaining and implementing the knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and being open to change while adapting to new information and unexpected obstacles
Engaging in the continuous development of critical thinking skills necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
Maintaining both focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life-threatening or mass destruction devices, and to make effective decisions in both crises and routine situations
Providing security and protection of air travelers, airports, and aircraft in a courteous and professional manner.
Service Representative
Medical Technology Inc
09.2017 - 02.2018
Maintained a clean and organized company vehicle
Delivered oxygen and other medical supplies to both residential addresses and hospitals
Use interpersonal skills to assist different customers in set up and provided detailed instructions to maintaining their supplies
Filled out paperwork for every customer to turn in to the office daily
Maintained both a professional appearance and attitude for every customer so I can provide the best service I possibly could.
Merchandiser
Coca-Cola Bottling Company United
02.2017 - 08.2017
Drive safely to each store I am assigned to for that day
Rotate and place various Coca-Cola products on shelves and refrigeration coolers
Use my interpersonal skills to maintain a good and professional relationship with store managers and maintained a neat and organized backroom for extra Coca-Cola stock
Worked together with my co-workers as a team and helped them as needed
Report daily to both management of Coca-Cola and the stores I was working for on that day.
Grocery Clerk
Albertsons
08.2016 - 02.2017
Stock shelves and rotate items that are perishable
Use interpersonal skills to assist customers in any way needed
Work as part of a team with co-workers and management
Answer phones to talk to customers and answer any questions that were asked
Operated lift jacks and electric jacks in a safe manner to avoid unnecessary injuries to both my co-workers and customers.
Driver
Coffee Distributing Corp.
03.2011 - 06.2016
Drove a box truck daily, gathered invoices and set a route to deliver coffee and coffee related supplies to residential and business locations, drove efficiently and safely in NYC and NJ to deliver said supplies in a timely matter
Maintained a clean driver's license and obliged to all the rules on the road for commercial vehicles
Used interpersonal skills to develop effective relationships with clients, potential new clients, and co-workers.
Education
High school diploma or equivalent -
Rapides High School
Lecompte, LA
03.2008
Skills
Hazardous Materials Handling
Emergency Preparedness
Adaptability
Critical Thinking
Decision Making
Time Management
Communication Skills
References
References available upon request.
Timeline
Emergency Response Specialist
Lewis Environmental
04.2023 - Current
Delivery Driver
Fed Ex Ground (Beck Services)
03.2023 - 04.2023
On The Job (OJT) Coach
Department of Homeland Security/Transportation Security Administration
02.2022 - 01.2023
Passenger Support Specialist (PSS)
Department of Homeland Security/Transportation Security Administration
01.2022 - 01.2023
Lead Transportation Security Officer (LTSO)
Department of Homeland Security
07.2021 - 01.2023
Transportation Security Officer (TSO)
Department of Homeland Security
03.2021 - 01.2023
NIO Officer for TSA
Department of Homeland Security
10.2020 - 01.2023
Question/persuade/refer (QPR) TSO
Department of Homeland Security
09.2020 - 01.2023
Optimized BD(Behavior Detection) Certified
Department of Homeland Security
11.2019 - 01.2023
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
04.2019 - 03.2021
Transportation Security Officer
Department of Homeland Security/Transportation Security Administration
Site Safety Health Officer at Construct Retail Fuel Facilities Lewis Main/North | Joint Base Lewis McChordSite Safety Health Officer at Construct Retail Fuel Facilities Lewis Main/North | Joint Base Lewis McChord