Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
11
11
years of professional experience
Work History
Apprentice Teacher Special Education
Great Hearts Live Oak
Live Oak, TX
10.2024 - Current
Monitored student progress toward academic goals through ongoing assessment data analysis, using findings to adjust instructional strategies accordingly.
Implemented differentiated instruction strategies to cater to diverse learning needs, resulting in improved academic progress for all students.
Participated in professional development opportunities to stay current with best teaching practices, further enhancing classroom effectiveness.
Adapted curriculum materials as needed based on student interests and abilities, ensuring relevance and accessibility for all learners.
Director of Operations
San Antonio Zoo
San Antonio
08.2019 - 07.2023
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Regularly communicates proactively with executive leadership, providing policy recommendations and actionable insights crucial to optimizing departmental operations
Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Monitored budget and utilized operational resources.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Senior Program Director
Texas Lions Camp
01.2018 - 07.2019
Developed performance metrics that aligned with company goals, allowing for consistent evaluation of progress towards strategic objectives.
Provide logistical support to camp counselors and support staff, ensuring camper’s positive experience
Optimized program operations through continuous improvement efforts, identifying opportunities for growth and innovation.
Implemented risk mitigation strategies, proactively addressing potential issues to ensure smooth program execution.
Facilitated knowledge sharing among team members by creating forums for open dialogue and collaborative problem solving.
Recruited and trained staff and volunteers to upgrade collective team skills.
Monitored program performance to identify areas for improvement.
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Participated in community events to promote services and engage with public.
Senior Program Director
YMCA of Greater San Antonio
San Antonio
08.2014 - 12.2017
Optimized program operations through continuous improvement efforts, identifying opportunities for growth and innovation.Managed budgets, efficiently allocating resources for social and community service projects.
Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Partnered with local organizations to expand access to social and community services.
Provided leadership, guidance and support to staff members.
Presented regular updates on program progress to senior leadership, demonstrating value-add and supporting informed decision making.
Education
Master of Science - Exercise Science
Texas State University
San Marcos, TX
12-2014
Bachelor of Science - Exercise And Sport Science
Texas State University
San Marcos, TX
05-2014
Skills
Subject matter expertise
Decision-making
Conflict resolution
Customer service
Critical thinking
Data entry
Operational efficiency
Operations oversight
Quality assurance
Cost control
Leadership training
Operations management
Community Service
IAAPA (International Association of Amusement Parks and Attractions) Guest Speaker, 2022