Pedro Otano
Bonita Springs,FL
Summary
Telecommunications professional specializing in fiber optic technologies with a strong focus on structured cabling and network solutions. Skilled in installing, configuring, and troubleshooting fiber optic systems, ensuring optimal performance and reliability across diverse environments. Known for effective collaboration and strong problem-solving abilities, I am committed to delivering high-quality service and enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
CenturyLink
- Installed and tested fiber optic cables to ensure optimal performance and reliability.
- Conducted routine maintenance and troubleshooting on fiber optic networks, enhancing system uptime.
- Collaborated with team members to facilitate efficient installation processes and minimize downtime.
- Documented installation procedures and network configurations for future reference and compliance purposes.
- Assisted in the development of training materials for new technicians, improving onboarding efficiency.
- Analyzed network performance data to identify areas for improvement and implement corrective actions.
- Coordinated with project managers to ensure timely completion of installation schedules and client requirements.
- Mentored junior technicians on best practices for fiber optic splicing and testing techniques, fostering skill development.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Fiber Network Technician
Lumen Technology
Naples, FL
05.2012 - 03.2026
- Installed and configured fiber optic cables, ensuring optimal connectivity for clients.
- Performed routine maintenance on fiber networks to enhance performance and reduce downtime.
- Conducted troubleshooting of network issues to identify and resolve connectivity problems efficiently.
- Collaborated with team members to execute large-scale network upgrades within established timelines.
- Documented network configurations and service changes for accurate record-keeping and compliance purposes.
- Assisted in training new technicians on installation procedures and safety protocols for fiber optics work.
- Implemented quality control measures to ensure adherence to industry standards during installations.
- Monitored network performance metrics, providing insights for continuous improvement initiatives within the team.
1R Technicians
Lumen Technologies
Naples, FL
05.2012 - 03.2026
- Installed and configured network equipment to ensure optimal performance.
- Conducted routine maintenance and troubleshooting on telecommunications systems.
- Collaborated with cross-functional teams to resolve customer service issues efficiently.
- Implemented quality control procedures to enhance system reliability and reduce downtime.
- Trained junior technicians on operational processes and best practices for safety compliance.
- Documented technical procedures and updates to streamline knowledge sharing across teams.
Education
High School Diploma -
Miami Dade College
Miami, FL05.2026
Skills
- Fiber optic installation
- Troubleshooting and diagnostics
- Network configuration
- Quality control
- Collaboration with cross-functional teams
- Technical support and training
- Structured cabling
- Fiber optic splicing
- Customer service
- Documentation procedures
- Safety compliance
- Adaptability to new technologies
Certification
Fiber technician qualification by Lumen Technology .
Languages
English
Professional Working
Latin
Native or Bilingual
Timeline
Fiber Network Technician
Lumen Technology
05.2012 - 03.2026
1R Technicians
Lumen Technologies
05.2012 - 03.2026
Fiber Optic Technician
CenturyLink
High School Diploma -
Miami Dade College