Pedro Pocasangre
Sun Valley,California
Summary
Dedicated and empathetic professional with a strong background in customer relationship management and case coordination. Skilled in problem-solving, communication, and fostering client trust. Seeking to transition into a case manager role to deliver impactful support to clients.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Freight Broker
Thunder Logics Corporation
Glendale, California
07.2021 - Current
- Facilitate freight movement by connecting shippers with reliable carriers.
- Negotiate rates, track shipments, and ensure on-time delivery for clients.
- Build and maintain strong client relationships, fostering repeat business.
Logistics Coordinator
Versus Transportation
Glendale, California
01.2015 - 05.2021
- Coordinated logistics operations, ensuring timely and costeffective delivery of goods.
- Managed carrier relationships and optimized routes to reduce costs.
- Provided exceptional customer service by tracking shipments and resolving issues swiftly.
Spanish Sales Lead
Time Warner Cable
Van Nuys, California
05.2013 - 01.2015
- Led a sales team targeting Spanish-speaking clients, boosting regional sales by 30%.
- Provided training and mentorship to new hires, enhancing team performance.
- Developed and executed sales strategies tailored to the Hispanic market.
Customer Relationship Manager
Bank of America
Glendale, California
01.2011 - 02.2013
- Managed a portfolio of high-value clients, ensuring personalized service and financial solutions.
- Resolved complex customer issues promptly, increasing client satisfaction by 25%.
- Collaborated with cross-functional teams to develop tailored financial plans.
- Trained and mentored new team members in customer service best practices.
Education
North Hollywood High School
North Hollywood, CASkills
- Executive team leadership
Client/Vendor relations
Market Analysis
Budgeting and finance
CRM software
Bilingual
Strong verbal communication
Timeline
Freight Broker
Thunder Logics Corporation
07.2021 - Current
Logistics Coordinator
Versus Transportation
01.2015 - 05.2021
Spanish Sales Lead
Time Warner Cable
05.2013 - 01.2015
Customer Relationship Manager
Bank of America
01.2011 - 02.2013
North Hollywood High School