Andrew Novshadyan
Glendale,CA
Summary
Ambitious and results-driven professional with a proven track record in customer and client service excellence. Adept at managing tasks under pressure, with exceptional verbal and written communication skills. Highly coordinated team worker with strong physical capabilities and meticulous attention to detail. Committed to achieving success through consistent effort and dedication, with a strong desire to continually enhance my skills and contribute to the overall improvement and efficiency of company operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freight Broker
ASA LOGISTICS INC
Van Nuys, CA
08.2023 - Current
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Tracked shipments and trucks out on deliveries.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
Freight Broker
K&L MANAGEMENT
Burbank, CA
08.2022 - 08.2023
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.
ISSA Personal Trainer
SELF EMPLOYED
Burbank, CA
12.2021 - 07.2022
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Enhanced clients'' overall wellness by incorporating nutritional guidance and stress management techniques into training sessions.
- Assisted in marketing efforts to attract new clients, including social media promotion and community outreach events.
- Implemented innovative training methods based on current research findings for optimal results in strength gains, fat loss, flexibility improvement, or other desired outcomes.
- Improved gym member retention through consistent follow-ups, progress assessments, and program adjustments.
Gym Receptionist
USA GYM
Tujunga, CA
04.2021 - 05.2022
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Cashier/Food Prep Cook
Subway
La Crescenta, CA
04.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - English Literature
California State University - Northridge
Northridge12.2025
Skills
- Customer and Client Service Excellence
- Task Management Under Pressure
- Verbal and Written Communication
- Detail-Oriented Execution
- Ambitious and Driven to Succeed
- Strong Work Ethic and Consistent Hustle
- Team Coordination and Collaboration
- Physical Stamina and Capability
Certification
- Certified Personal Trainer, ISSA May 2022 to May 2025
- Certified Nutrition Specialist, ISSA May 2022 to May 2025
- CPR CERTIFICATION May 2021 to May 2022
- CPR CERTIFICATION May 2022 to May 2023
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Spanish
Limited Working
Timeline
Freight Broker
ASA LOGISTICS INC
08.2023 - Current
Freight Broker
K&L MANAGEMENT
08.2022 - 08.2023
ISSA Personal Trainer
SELF EMPLOYED
12.2021 - 07.2022
Gym Receptionist
USA GYM
04.2021 - 05.2022
Cashier/Food Prep Cook
Subway
04.2018 - 11.2018
Bachelor of Arts - English Literature
California State University - Northridge