Cassea Coley
Remington,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freight Broker
Blanchette Transport
Remington, IN
03.2019 - Current
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Interfaced regularly with customers via phone and email.
- Negotiated rates based on current market trends.
- Entered shipment details into database.
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
- Resolved customer service issues related to deliveries, invoices or product quality concerns.
- Monitored shipments for on-time delivery and communicated status updates to customers.
Cashier
Caseys General Stores Inc
Goodland, IN
04.2011 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Ivy Tech Community College of Indiana
Lafayette, INSome College (No Degree) -
Ivy Tech Community College of Indiana
Lafayette, INSkills
- Relationship Management
- Client acquisition
- Customer Service
- Data Analysis
- Prioritizing and Planning
- Proactive and Focused
- Goal Setting
- Critical Thinking
- Relationship Building
- Adaptable to market fluctuations
- Self Motivation
- Professionalism
Certification
- CNA
Timeline
Freight Broker
Blanchette Transport
03.2019 - Current
Cashier
Caseys General Stores Inc
04.2011 - 09.2018
High School Diploma -
Ivy Tech Community College of Indiana
Some College (No Degree) -
Ivy Tech Community College of Indiana
- CNA
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