Pedro Raigoza
Summary
Service-focused professional with a strong background in customer relations and problem-solving. Demonstrates effective communication and interpersonal skills to enhance client satisfaction. Proven track record in managing service processes and exceeding sales targets through a dependable, self-starting approach.
Overview
10
10
years of professional experience
Work History
Operator
Haas Automation
Oxnard, California
02.2026 - Current
- Operated CNC machines to manufacture precision parts efficiently.
- Monitored production processes to maintain quality and safety standards.
- Collaborated with team members to streamline workflow and enhance productivity.
- Adhered to company policies and procedures in daily operations diligently.
Service Advisor
Tesla
Camarillo, California
05.2023 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Provided detailed vehicle inspections and communicated findings to clients effectively.
- Developed knowledge of automotive systems to assist clients with maintenance recommendations.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service and Parts
Carmax
Oxnard, California
03.2018 - 05.2023
- Provide customer Service, assisting customers with payments and refunds, ordering parts for vehicles, dealing with vendors on a regular basis, and performing monthly inventory.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Sales Representative
Frontier Communications
Oxnard, California
09.2016 - 03.2018
- Developed and maintained customer relationships that contributed to sales growth.
- Analyzed customer feedback to refine sales strategies, increasing client satisfaction.
- Handled inbound calls, addressed billing inquiries, and resolved technical issues to enhance customer satisfaction.
Education
ASSOCIATES IN BUSINESS ADMINISTRATION -
Oxnard College
Oxnard, CA05-2018
BACHELORS IN BUSINESS ADMINISTRATION -
California State University Channel Islands
Camarillo, CA12-2022
Skills
- Estimation proficiency
- Proficient in MS Windows
- Multitasking and organization
- Adaptable problem solver
- Dependable and proactive
- Strong work ethic
- Product and service knowledge
- Customer relationship building
- Verbal communication
Timeline
Operator
Haas Automation
02.2026 - Current
Service Advisor
Tesla
05.2023 - 03.2025
Service and Parts
Carmax
03.2018 - 05.2023
Sales Representative
Frontier Communications
09.2016 - 03.2018
ASSOCIATES IN BUSINESS ADMINISTRATION -
Oxnard College
BACHELORS IN BUSINESS ADMINISTRATION -
California State University Channel Islands