Pedro Ramirez
Fort Worth,TX
Summary
Dynamic Supervisor at Los Tres Pedros with a proven track record in project management and employee training. Successfully enhanced customer service standards and resolved complaints, fostering loyalty. Adept at performance evaluation and team leadership, I excel in building relationships and driving team success through effective communication and strategic guidance.
Overview
3
3
years of professional experience
Work History
Supervisor
Los Tres Pedros
Fort Worth , Texas
07.2022 - 02.2025
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
I.M. Terrell Academy For STEM And VPA
Fort Worth, TX06-2022
Skills
- Project management
- Employee training
- Performance evaluation
- Customer service
- Staff recruitment
- Conflict resolution
- Communication skills
- Time management
- Relationship building
- Team leadership
- Negotiation
- Quality control
- Verbal and written communication
- Team building
- Professional demeanor
- Interpersonal communication
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Los Tres Pedros
07.2022 - 02.2025
High School Diploma -
I.M. Terrell Academy For STEM And VPA
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