Pedro Reynaga Alfaro
Seattle,WA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
Work History
Unit Coordinator/CICU PICU
Seattle Children's Hospital
01.2023 - Current
- Maintain and update external and internal electronic health records, complete death records when needed
- Create charts for patients who are direct admits or OR transfers
- Collaborate and communicate with the ICU team to ensure patients and families have the resources they need.
Nutrition Customer Service Rep - Delivery Staff
Seattle Children's Hospital
05.2021 - 01.2023
- Deliver meal carts to various sections across the hospital
- Operate software and maintain technological devices needed to execute standard work
- Escalate or solve patients' concerns and deliver outstanding customer service.
TRIO EOC Front Desk Specialist
South Seattle College
10.2019 - 05.2021
- Booked appointments over the phone or in person for students with the appropriate advisor
- Greeted and provided high standard customer service to students
- Answered any students' questions through TRIO's LiveChat account
- Tracked and managed participation forms using TRIO's programs.
Data Analytics Apprentice
Expedia Group
06.2019 - 08.2019
- Reduced triage escalation queue by misrouting and closing cases in Salesforce so cases can reach their destination and get solved
- Helped lodging partners update property amenities using Expedia's internal programs
- Developed star ratings to properties
- Collaborated with partnering companies to analyze data.
Education
Bachelors in Applied Science International Business BAS -
North Seattle College
06.2022
Skills
- Salesforce
- Microsoft Office
- Organization
- Project management
- Fluent in Spanish
- Public speaking
- New Resident Orientation
- Medical Terminology
- Charting
Languages
Spanish
Native or Bilingual
Timeline
Unit Coordinator/CICU PICU
Seattle Children's Hospital
01.2023 - Current
Nutrition Customer Service Rep - Delivery Staff
Seattle Children's Hospital
05.2021 - 01.2023
TRIO EOC Front Desk Specialist
South Seattle College
10.2019 - 05.2021
Data Analytics Apprentice
Expedia Group
06.2019 - 08.2019
Bachelors in Applied Science International Business BAS -
North Seattle College
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