Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Rodriguez

San Antonio,TX

Summary

Dedicated to providing exceptional customer service and building long-lasting relationships with families and individuals. Passionate about helping others and paying attention to detail to ensure customer satisfaction

Overview

11
11
years of professional experience

Work History

SAM'S AUTO DETAIL

Customer Service Supervisor
03.2020 - 08.2023
  • Provided attentive and maintained a high level of customer satisfaction by resolving issues promptly and effectively. Paying attention to detail, advising customers what best fits there wants and up selling to solve customers day to day problems.
  • Quality inspector, conducted thorough inspections of vehicles to ensure compliance with quality standards and regulations. Organized vehicles for efficient inspection
  • Detailer performed meticulous cleaning and detailing of vehicles to ensure they were in top condition for customers. Maintained a high level of attention to detail throughout the process

PR. & Sons

Owner
01.2018 - 03.2020
  • P.R&SONS Owner 2018- 2020
  • Maintained a high level of professionalism and courtesy throughout the project, Ensured customer satisfaction by providing timely follow-up and addressing concerns.
  • Estimator Managed the estimation process by analyzing project requirements, assessing costs, and preparing accurate estimates promptly
  • Team Management Led a team of professionals by providing guidance, training, and support. Ensured that team members were aligned with project goals and objectives. Conducted performance evaluations and provided feedback to improve team performance.
  • Customer service Follow up Followed up with customers after project completion to ensure their satisfaction. Addressed any concerns or issues promptly to maintain a high level of customer satisfaction.
  • Quality assurance Maintained high standards of quality by conducting regular inspections Developed and implemented quality control procedures Addressed quality issues promptly to minimize impact on project timelines.

Toyota

Production Team Member/Final Quality Inspector
10.2012 - 01.2018
  • Performed fast-paced and efficient work on the assembly line to meet production goals and maintain high standards of quality. Contributed to the production process by identifying areas for improvement and implementing solutions. Maintained a clean and organized work environment to ensure safety and efficiency
  • Followed strict safety protocols when dealing with hazardous materials
  • Developed and implemented production processes that met production goals while maintaining high standards of quality. Conducted regular inspections to ensure compliance with industry standards. Identified areas for improvement and implemented solutions to optimize production efficiency
  • Set up, operated and maintained production machinery
  • Maintained high standards of quality by conducting regular inspections Developed and implemented quality control procedures to ensure compliance with industry standards. Addressed quality issues promptly to minimize impact on project timelines

Education

CERTIFICATION DIPLOMA 2 010-2 0 1 2 - HVAC

EVEREST INSTITUTE
San Antonio, TX
08.2012

High School Diploma -

Lanier High School
San Antonio, TX
06.2010

Skills

  • Provided attentive and personalized service to customers by identifying their needs and recommending the best solutions
  • Analytical skill, strong work ethic, bilingual, organization skills, expert advisor, attention to detail
  • quality inspection skills

Languages

English
Full Professional
Spanish
Full Professional

Timeline

SAM'S AUTO DETAIL

Customer Service Supervisor
03.2020 - 08.2023

PR. & Sons

Owner
01.2018 - 03.2020

Toyota

Production Team Member/Final Quality Inspector
10.2012 - 01.2018

CERTIFICATION DIPLOMA 2 010-2 0 1 2 - HVAC

EVEREST INSTITUTE

High School Diploma -

Lanier High School

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Pedro Rodriguez