PEDRO SAUCEDO
Glen Ellyn,IL
Summary
Results-driven professional specializing in device installation and technical troubleshooting. Enhanced operational efficiency through effective communication and attention to detail. Trained teams to optimize device functionality and ensure readiness. Managed customer service and field coordination, promoting technology integration and user satisfaction.
Overview
23
23
years of professional experience
Work History
DESKTOP SUPPORT
SOUTHWEST AIRLINE
08.2022 - Current
- Re-imaged and deployed laptops, desktops, and iPads to enhance employee readiness.
- Trained employees on effective use of new devices to maximize their functionality.
- Dismantled and relocated workstations while organizing and networking across multiple programs and devices for streamlined operations.
- Major low-cost airline operating in the United States, headquartered in Dallas, Texas.
FIELD SERVICE ENGINEER
IMPACT NETWORKING, LLC
07.2018 - 03.2022
- Service, maintain and install Konica Minolta, Kyocera and Ricoh Devices.
- Configured network PCs for seamless printing, scanning, and emailing.
- Arranged cables for network switch and patch panel to optimize connectivity.
- Sold digital office equipment and document management software to businesses and government agencies, facilitating business process optimization and enhancing IT solutions.
FIELD SERVICE ENGINEER
CHICAGO OFFICE TECHNOLOGY GROUP
03.2011 - 07.2018
- Serviced and maintained HP printers, Xerox copiers, and PCs to ensure optimal performance.
- Delivered customer service and troubleshooting support to resolve technical issues promptly.
- Trained clients on efficient operation of their machines to enhance user experience.
- Provided superior document management, hardware, and software solutions to businesses throughout the Midwest.
INFANTRY SOLDIER
UNITED STATES ARMY
02.2004 - 02.2010
- Instrumental in planning, coordinating and executing combat operations overseas on deployments.
- Executed turret gunner responsibilities during convoy patrols to ensure operational security.
- Achieved qualifications for operation of diverse military equipment, enhancing overall unit readiness.
Education
ASSOCIATES DEGREE - APPLIED SCIENCE
LINCOLN COLLEGE OF TECHNOLOGY
01-2009
Skills
- Device installation
- Device maintenance
- Knowledgeable in networking PC's and printers
- Device troubleshooting
- Technical troubleshooting
- Field service coordination
- Customer service orientation
- Effective communication
- Team collaboration
- Very meticulous and detail oriented
AWARDS
Five Years of Excellence Award with COTG., National Defense Service Medal and Armed Forces Reserve Medal., Global War on Terrorism Service Medal and Iraq Campaign Medal.
Timeline
DESKTOP SUPPORT
SOUTHWEST AIRLINE
08.2022 - Current
FIELD SERVICE ENGINEER
IMPACT NETWORKING, LLC
07.2018 - 03.2022
FIELD SERVICE ENGINEER
CHICAGO OFFICE TECHNOLOGY GROUP
03.2011 - 07.2018
INFANTRY SOLDIER
UNITED STATES ARMY
02.2004 - 02.2010
ASSOCIATES DEGREE - APPLIED SCIENCE
LINCOLN COLLEGE OF TECHNOLOGY