Pedro Siller
Venus,TX
Summary
Accomplished shop manager with a solid history at Sunbelt Material Handling, focused on optimizing operations and boosting customer satisfaction. Demonstrated proficiency in managing teams and resolving technical issues, fostering a high-performance culture. Known for strategic planning and operational enhancements, achieving significant productivity gains. Effective communicator and problem-solver, adept at implementing business strategies and improving team dynamics.
Overview
13
13
years of professional experience
Work History
Ft Worth Shop Manager
Sunbelt Material handling
Ft Worth , TX
08.2017 - Current
- Developed and implemented procedures to enhance shop operations' efficiency.
- Resolved customer complaints promptly and professionally.
- Oversaw daily shop operations, ensuring optimal workflow and customer satisfaction.
- Monitored staff performance, providing constructive feedback and guidance.
- Conducted regular meetings to communicate goals and gather staff feedback.
- Resolved customer complaints promptly to maintain the shop's reputation.
- Addressed customer issues with professionalism, reinforcing a positive service environment.
Field Service Technician
Ce-DFW
Grapevine, TX
04.2012 - 08.2017
- Delivered technical support to technicians through phone and email interactions.
- Diagnosed issues and troubleshot malfunctions for efficient equipment servicing.
- Accurately completed service call paperwork within designated timeframes.
- Prepared detailed reports documenting service activities at job sites.
- Utilized advanced diagnostic tools for troubleshooting electronic circuits.
- Executed preventative maintenance and repairs on pumps, motors, and valves.
- Resolved customer complaints about product performance with professionalism.
- Trained junior technicians on installation techniques and safety protocols.
Education
Real Estate - Real Estate
Kaplan College
Arlington, TX09-2006
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-1999
Skills
- Operations management
- Employee supervision
- Customer support services
- Technical support
- Performance monitoring
- Technical diagnostics
- Collaborative teamwork
- Communication proficiency
- Billing and invoicing
- Hiring and recruitment processes
- Workplace professionalism
- Detail-oriented approach
- Decision-making expertise
- Equipment Repair
- Mechanical background
Timeline
Ft Worth Shop Manager
Sunbelt Material handling
08.2017 - Current
Field Service Technician
Ce-DFW
04.2012 - 08.2017
Real Estate - Real Estate
Kaplan College
High School Diploma -
South Grand Prairie High School
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