Cristina Polomares Diaz
Marshalltown
Summary
Proven Branch Store Manager with a track record of enhancing customer satisfaction and streamlining operations at Advance America. Expert in customer service management and operations, adept at fostering team leadership and relationship building. Achieved significant improvements in staff communication and financial performance, demonstrating strong problem-solving and organizational skills.
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
10
10
years of professional experience
Work History
Member Service Representative - FT
Members 1st
Marshalltown
04.2025 - Current
- Verified identity information on new accounts using established procedures.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Researched complex issues related to accounts or services provided by the organization.
- Assisted colleagues with tasks as needed during peak times of activity.
- Maintained accurate records of member interactions and transactions.
- Greeted customers in a friendly and professional manner.
Branch Store Manager
Advance America
12.2018 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced staff communication skills through targeted training programs designed to improve customer interactions.
- Monitored financial metrics closely to identify areas of opportunity for cost reduction or revenue growth.
Cashier
Little Caesars
05.2015 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Marshalltown High Scool
Marshalltown 05.2018
Skills
- Store operations
- Recruitment and hiring
- Store maintenance
- Customer service
- Problem-solving
- Sales analysis
- Multitasking and organization
- Friendly and positive
- Team leadership
- Verbal and written communication
- Customer service management
- Strategic thinker
- Relationship building and management
- Customer relations
- Cash management
- Store opening and closing
- Operations management
- Documentation and reporting
- Shift scheduling
- Culture development
- Advertising and marketing
- Strong organizational skills
- Stress tolerance
- Phone etiquette
- Identity verification
- Cross-selling techniques
- Regulatory compliance
- Team collaboration
Languages
Spanish Speaker
Timeline
Member Service Representative - FT
Members 1st
04.2025 - Current
Branch Store Manager
Advance America
12.2018 - Current
Cashier
Little Caesars
05.2015 - 12.2018
High School Diploma -
Marshalltown High Scool