Wesley Henderson
Pensacola,Florida
Summary
Experienced customer service professional in the retail industry. Strong team player with a positive demeanor and proven skills in building rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Personable, adaptable, and detail-oriented with a passion for developing relationships, fostering customer loyalty, and driving team and business growth.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
11.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Collaborated with department feedback teams to relay customer feedback, influencing future product enhancements.
Assistant Store Leader
Gamestop
Pensacola, Florida
11.2018 - 09.2022
- Direct sales floor activities, ensured excellence in customer service and resolving store level problems
- Oversaw personnel management, interviewing, training, mentoring/coaching, and evaluating
- Managed and processed incoming and outgoing shipment, ensuring no items were missed, improperly packaged, or damaged using a strict set of guidelines
- Created and maintained schedules that worked for all employees, while also staying under set payroll allotments
- Handled closing deposits, deposited store funds and tracked/kept records of funds, and ensured the store maintained enough bills/change for daily use
- Consistently and thoroughly attended all product on the floor and ensured marketing was properly displayed to ensure maximum visibility to guests
- Maintained company set KPIs, both personally and working with other employees to reach those goals.
Administrative Assistant
John Welch PA
Pensacola, Florida
06.2012 - 08.2012
- Perform general office duties such as typing, operating office machines, and sorting mail
- Find and retrieve information from files in response to requests from authorized users
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Answer questions about records or files
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
Education
Associate's Degree -
University of West Florida
Pensacola, FloridaHigh School Diploma -
Pensacola High School
Pensacola, FloridaSkills
- Customer Service
- Customer Support
- Customer Relationships
- Store operations
- Team Management
- Problem-Solving
- Store Merchandising
- Computer Skills
Accomplishments
- Made the rank of Eagle Scout in the Boy Scouts of America in February 2012
- Served as a multiple term member of St. Luke United Methodist Church's council, worked as a volunteer in the Youth Ministry from 2013 and ongoing, and was hired as both a Youth Intern and Acting Youth Director in 2014 and 2015.
Timeline
Member Service Representative
Navy Federal Credit Union
11.2022 - 07.2024
Assistant Store Leader
Gamestop
11.2018 - 09.2022
Administrative Assistant
John Welch PA
06.2012 - 08.2012
Associate's Degree -
University of West Florida
High School Diploma -
Pensacola High School